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TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Save $170.00
Original Price $629.00
Current Price $459.00

Availability: Translation missing: en.general.icons.icon_check_circle icon Only 10 left!

✔ Authorised Australian Dealer
✔ Fast Shipping Australia Wide
✔ 30 Day Money Back Guarantee
✔ Backed By Manufacturer Warranty
✔ Questions? Call Us (03) 9961 0240

Estimated Arrival: Between Aug 26 and Aug 28. *ETA approximate ONLY

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Description

Turn the seas into your territory with the TTRacing Surge X Jinbe edition gaming chair

The TTRacing Surge X Jinbe edition is built for serious comfort and long-haul sessions. 

Its 155° recline and breathable fabric help you relax without overheating, while the 4D armrests let you adjust your position exactly how you like it. 

Lumbar and neck pillows offer steady support, so you stay comfortable even during marathon gaming or work. 

With a sturdy chrome steel base, smooth XL casters, and SGS-certified hydraulics, you’ll feel stable and supported at every angle. 

This chair doesn’t just look good — it’s built to keep you focused, calm, and in control.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

TTRacing Surge X - Jinbe edition gaming chair features

  • Reclines up to 155 degrees so you can actually switch off
  • 4D armrests adjust to how you sit, not the other way
  • Breathable fabric keeps things cool even when the pressure heats up
  • Lumbar and neck support designed to hold you, not just hug
  • Chrome steel base gives you that stable, grounded feel all day
  • XL casters roll smooth and quiet so nothing breaks your focus

Stay cool and collected with Surge X Jinbe edition’s Air Threads Fabric

Air Threads Fabric keeps you cool when things get tense and the grind gets real. 

The Surge X Jinbe edition doesn’t trap heat or stick to your skin. 

Long matches, high pressure, back-to-back sessions — you stay dry, focused, and locked in. 

The soft texture adds comfort without the sweat, while the wave-pattern stitching nods to Jinbe’s calm strength. 

It’s built to carry the weight of intensity, just like the helmsman himself. 

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Lean back up to 155 degrees on the Surge X Jinbe edition’s chair

Lean back a full 155 degrees and feel stress slip away. 

Inspired by Jinbe’s unshakable calm, the Surge X Jinbe edition reclines deeply, easing tension and letting you fully unwind. 

Its steady tilt mimics gentle ocean waves, offering rest exactly when you need it most. 

Maroon sea hues add to this deep relaxation, reminding you of Jinbe’s steady presence in turbulent seas. 

Let comfort take over, and emerge refreshed, ready for the next wave.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

4D armrests keeps your arms steady for any attacks

Adjust your stance without breaking your flow. 

The Surge X Jinbe edition gives you 4D armrests that move with you, not against you. 

Raise them, angle them, shift them forward or back—whatever your body needs in the moment.

Inspired by Jinbe’s control in any current, these armrests help you stay balanced, focused, and locked in for the long haul. 

Comfort isn’t a bonus here. It’s built into every move you make.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Enjoy lasting comfort with lumbar and neck support

Lower back aching mid-session? Neck stiff after hours in the chair? Not here. 

The Surge X Jinbe edition is equipped with a wave-pattern lumbar pillow that targets pressure points where you need it most, and a neck cushion that cradles your head without forcing posture. 

Inspired by Jinbe’s calm in motion, this support system works to support your body in any situation.

It’s not just about feeling better in the moment. 

It’s about lasting support that lets you ride through the grind without wearing down.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Lock in your ideal position with Class 4 hydraulics

Every adjustment feels deliberate with the Surge X Jinbe edition. 

The Class 4 hydraulics deliver smooth, stable height control that stays exactly where you set it.

With a quick tweak, you’re locked in at the perfect height, prepped for action or ready to regroup.

Paired with a solid aluminium base, this chair’s built to handle long hours without breaking stride. 

It’s steady when you need it to be just like Jinbe.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Move freely with a powerful steel wheelbase

Built for movement when you need it and stability when you don’t, the Surge X Jinbe edition’s chrome steel wheelbase keeps you locked in.

No squeaks, no bending, and no hesitation when it’s time to shift.

It delivers smooth, responsive motion without sacrificing the grounded control serious players depend on.

Engineered to take on daily grind and still roll like new.

Like Jinbe, disciplined, composed, and always ready—this base holds firm under pressure.

Strong where it matters. Smooth when it counts.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Download the TTRacing Surge X Jinbe edition user manual

Looking for detailed information on assembling the TTRacing Surge X gaming chair Jinbe edition? Click on the link below to download the TTRacing Surge X gaming chair Jinbe edition user manual.

Download the TTRacing Surge X Jinbe edition user manual

TTRacing Surge X Jinbe edition frequently asked questions

Is the Jinbe Edition actually comfortable for long sessions?

Yes, it’s built for that. The lumbar and neck support do their job without getting in your way, and the breathable Air Threads Fabric keeps you from overheating. You can sit in it for hours without constantly shifting around.

Does the chair wobble or sink after a few months?

No. The Class 4 hydraulics and chrome steel base are made to hold steady. No surprise dips. No leaning. It’s made for daily use, not showroom display.

Can I recline and still feel supported?

Absolutely. The 155° recline is smooth, controlled, and stays where you leave it. You can lean back without feeling like you’re about to tip over.

How adjustable are the armrests really?

The 4D armrests give you full control—up, down, in, out, forward, backward, and angled. If you’ve ever had armrests that fought you, this won’t be that.

Is the Jinbe Edition just a reskin of another chair?

No. While it shares the core Surge X build, the Jinbe Edition has its own design story, wave-etched details, and deep-sea maroon tones. It’s not a lazy slap-on—it’s themed with purpose.

Will the fabric feel hot or sticky after a while?

Not with this one. The Air Threads Fabric breathes better than PU leather or standard mesh. You’ll notice the difference, especially in longer sessions.

How much weight can the chair handle?

It’s built to hold. The Jinbe Edition has a high weight capacity and a reinforced base—no weak points. It’s made to stay stable even under load.

Do the wheels glide easily on hard floors?

Yes, the XL casters are smooth and silent. No scuffing your floor, no getting stuck. They lock in when needed and move clean when you want to shift.


Specifications

Model: 
Surge X Series

Foam Type: 
Cold Cure Foam

Frame Construction:
Steel

Logo Stitching: 
Machine Embroidery

Adjustable Armrests:
PU Coated 4D Adjustable Armrests

Mechanism Type:
Multi Tilt

Tilt Lock:
Yes

Tilt Angle Lock:
Yes

Hydraulic:
Class 4

Chair Seat/ Back Style: 
Full Length Backrest

Recline Tilt:
155°

Head Pillow:
Memory Foam

Lumbar Pillow:
Memory Foam

Base:
Heavy Duty Chrome Steel Base

Caster Size / Material: 
65mm XL Locking Casters

Assembly Required:
Yes

Package Size:
82x66x31cm

Weight (Approximate):
28kg

Warranty:
2 years Warranty For Parts

Maximum Load:
<200kg

What’s In The Box?

BACKREST x1
SEATBASE x1
ARMREST x2
MULTI-TILT MECHANISM x1
WHEELBASE x1
GAS LIFT / COVER x1
SIDE COVERS x2
CASTORS x5
HEAD & LUMBAR PILLOWS
M8*25 SCREWS x16
M5*10 SCREWS x2
SCREW CAPS
ALLEN KEY x1

Reviews

 

Warranty

All TTRacing products are backed by a two year warranty. This warranty covers you against manufacturer defects. 

If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. 

Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.    

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.

Customer Reviews

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Description

Turn the seas into your territory with the TTRacing Surge X Jinbe edition gaming chair

The TTRacing Surge X Jinbe edition is built for serious comfort and long-haul sessions. 

Its 155° recline and breathable fabric help you relax without overheating, while the 4D armrests let you adjust your position exactly how you like it. 

Lumbar and neck pillows offer steady support, so you stay comfortable even during marathon gaming or work. 

With a sturdy chrome steel base, smooth XL casters, and SGS-certified hydraulics, you’ll feel stable and supported at every angle. 

This chair doesn’t just look good — it’s built to keep you focused, calm, and in control.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

TTRacing Surge X - Jinbe edition gaming chair features

  • Reclines up to 155 degrees so you can actually switch off
  • 4D armrests adjust to how you sit, not the other way
  • Breathable fabric keeps things cool even when the pressure heats up
  • Lumbar and neck support designed to hold you, not just hug
  • Chrome steel base gives you that stable, grounded feel all day
  • XL casters roll smooth and quiet so nothing breaks your focus

Stay cool and collected with Surge X Jinbe edition’s Air Threads Fabric

Air Threads Fabric keeps you cool when things get tense and the grind gets real. 

The Surge X Jinbe edition doesn’t trap heat or stick to your skin. 

Long matches, high pressure, back-to-back sessions — you stay dry, focused, and locked in. 

The soft texture adds comfort without the sweat, while the wave-pattern stitching nods to Jinbe’s calm strength. 

It’s built to carry the weight of intensity, just like the helmsman himself. 

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Lean back up to 155 degrees on the Surge X Jinbe edition’s chair

Lean back a full 155 degrees and feel stress slip away. 

Inspired by Jinbe’s unshakable calm, the Surge X Jinbe edition reclines deeply, easing tension and letting you fully unwind. 

Its steady tilt mimics gentle ocean waves, offering rest exactly when you need it most. 

Maroon sea hues add to this deep relaxation, reminding you of Jinbe’s steady presence in turbulent seas. 

Let comfort take over, and emerge refreshed, ready for the next wave.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

4D armrests keeps your arms steady for any attacks

Adjust your stance without breaking your flow. 

The Surge X Jinbe edition gives you 4D armrests that move with you, not against you. 

Raise them, angle them, shift them forward or back—whatever your body needs in the moment.

Inspired by Jinbe’s control in any current, these armrests help you stay balanced, focused, and locked in for the long haul. 

Comfort isn’t a bonus here. It’s built into every move you make.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Enjoy lasting comfort with lumbar and neck support

Lower back aching mid-session? Neck stiff after hours in the chair? Not here. 

The Surge X Jinbe edition is equipped with a wave-pattern lumbar pillow that targets pressure points where you need it most, and a neck cushion that cradles your head without forcing posture. 

Inspired by Jinbe’s calm in motion, this support system works to support your body in any situation.

It’s not just about feeling better in the moment. 

It’s about lasting support that lets you ride through the grind without wearing down.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Lock in your ideal position with Class 4 hydraulics

Every adjustment feels deliberate with the Surge X Jinbe edition. 

The Class 4 hydraulics deliver smooth, stable height control that stays exactly where you set it.

With a quick tweak, you’re locked in at the perfect height, prepped for action or ready to regroup.

Paired with a solid aluminium base, this chair’s built to handle long hours without breaking stride. 

It’s steady when you need it to be just like Jinbe.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Move freely with a powerful steel wheelbase

Built for movement when you need it and stability when you don’t, the Surge X Jinbe edition’s chrome steel wheelbase keeps you locked in.

No squeaks, no bending, and no hesitation when it’s time to shift.

It delivers smooth, responsive motion without sacrificing the grounded control serious players depend on.

Engineered to take on daily grind and still roll like new.

Like Jinbe, disciplined, composed, and always ready—this base holds firm under pressure.

Strong where it matters. Smooth when it counts.

TTRacing Surge X Air Threads Gaming Chair - Jinbe Edition

Download the TTRacing Surge X Jinbe edition user manual

Looking for detailed information on assembling the TTRacing Surge X gaming chair Jinbe edition? Click on the link below to download the TTRacing Surge X gaming chair Jinbe edition user manual.

Download the TTRacing Surge X Jinbe edition user manual

TTRacing Surge X Jinbe edition frequently asked questions

Is the Jinbe Edition actually comfortable for long sessions?

Yes, it’s built for that. The lumbar and neck support do their job without getting in your way, and the breathable Air Threads Fabric keeps you from overheating. You can sit in it for hours without constantly shifting around.

Does the chair wobble or sink after a few months?

No. The Class 4 hydraulics and chrome steel base are made to hold steady. No surprise dips. No leaning. It’s made for daily use, not showroom display.

Can I recline and still feel supported?

Absolutely. The 155° recline is smooth, controlled, and stays where you leave it. You can lean back without feeling like you’re about to tip over.

How adjustable are the armrests really?

The 4D armrests give you full control—up, down, in, out, forward, backward, and angled. If you’ve ever had armrests that fought you, this won’t be that.

Is the Jinbe Edition just a reskin of another chair?

No. While it shares the core Surge X build, the Jinbe Edition has its own design story, wave-etched details, and deep-sea maroon tones. It’s not a lazy slap-on—it’s themed with purpose.

Will the fabric feel hot or sticky after a while?

Not with this one. The Air Threads Fabric breathes better than PU leather or standard mesh. You’ll notice the difference, especially in longer sessions.

How much weight can the chair handle?

It’s built to hold. The Jinbe Edition has a high weight capacity and a reinforced base—no weak points. It’s made to stay stable even under load.

Do the wheels glide easily on hard floors?

Yes, the XL casters are smooth and silent. No scuffing your floor, no getting stuck. They lock in when needed and move clean when you want to shift.


Specifications

Model: 
Surge X Series

Foam Type: 
Cold Cure Foam

Frame Construction:
Steel

Logo Stitching: 
Machine Embroidery

Adjustable Armrests:
PU Coated 4D Adjustable Armrests

Mechanism Type:
Multi Tilt

Tilt Lock:
Yes

Tilt Angle Lock:
Yes

Hydraulic:
Class 4

Chair Seat/ Back Style: 
Full Length Backrest

Recline Tilt:
155°

Head Pillow:
Memory Foam

Lumbar Pillow:
Memory Foam

Base:
Heavy Duty Chrome Steel Base

Caster Size / Material: 
65mm XL Locking Casters

Assembly Required:
Yes

Package Size:
82x66x31cm

Weight (Approximate):
28kg

Warranty:
2 years Warranty For Parts

Maximum Load:
<200kg

What’s In The Box?

BACKREST x1
SEATBASE x1
ARMREST x2
MULTI-TILT MECHANISM x1
WHEELBASE x1
GAS LIFT / COVER x1
SIDE COVERS x2
CASTORS x5
HEAD & LUMBAR PILLOWS
M8*25 SCREWS x16
M5*10 SCREWS x2
SCREW CAPS
ALLEN KEY x1

Reviews

 

Warranty

All TTRacing products are backed by a two year warranty. This warranty covers you against manufacturer defects. 

If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. 

Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.    

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.