Frequently Asked Questions
Got a question? Here's some answers to the most common questions we get asked...
Awesome! We're more than happy to help you out. Below you'll find the most common questions we get asked and our answers.
Of course, if you don't find the answer to your question below, you can simple email us at firstname.lastname@example.org, call (03) 9018 7271 or open the live chat widget at the bottom right of screen.
OK. Let's answer some of those questions for you...
Where's your retail store?
We don't have one!
Gamer Gear Direct is a pure online retailer. That's good news for you.
Well, because we're not hindered by costs associated with a traditional retail outlet (like rent), we've got more wiggle room on our prices.
That means you save every time you shop with Gamer Gear Direct!
We’re able to offer you substantial savings on all the best simulator gear money can buy. That includes cockpits, racing wheels, pedals, shifters and more.
How long will my order take to arrive?
The answer is, it depends.
If you're located in a metro area, or on the outskirts of a metro area, delivery will generally take 3-5 business days.
If you live in a remote location, you're looking at an extra 2 business days (so, your order should arrive in around 7 business days).
For WA and Tasmania customers, please allow up to 7 business days.
To reduce the cost of shipping, most orders are shipped directly from our supplier warehouses.
This means when ordering multiple products from alternate suppliers, your order may be shipped as multiple packages and arrive on separate days.
How do I pay for my order?
We accept a variety of payment methods including Mastercard, Visa and Paypal.
You can choose your best payment method at checkout.
Do I need to be home for my order?
No, you don't.
If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.
You simply follow those instructions and either travel to the depot to pick up your order or oragnise for re-delivery.
What happens if my order turns up damaged?
First up, that sucks.
We do our best to ensure your items show up in pristine condition. But for whatever reason, sometimes stuff just gets damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to email@example.com within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9018 7271.
We will replace any of our products that arrive damaged as quickly as possible.
What happens if an item I order is out of stock?
We keep a close eye on our inventory levels.
But on the rare occasion you make an order and the product/s you order are out of stock, we'll shoot you a quick email to let you know.
Plus, we'll offer you options for swapping over to another similar product or offer you up a refund.
Again, this is rare. But sometimes we sell so much gear that our stock inventory systems can't catch up and fall out of synch.
Don't worry though, if we do run out of an item you've ordered, you'll know very quickly.
Do you offer a return period?
If you receive an item from us and it's not performing as it should, you can return it within the first 30 days for a full refund or exchange - no questions asked.
If you're not happy then neither are we. So, if you receive your gear and something's not right. Send and email to firstname.lastname@example.org or call us on (03) 9018 7271.
What type of warranty do you offer?
All the items we stock carry a manufacturers warranty. At minimum, you're covered by a 6 month warranty. However, most items include a 12 month and higher warranty.
To check the warranty conditions for a specific product, just click the 'warranty' tab on each individual product.