Got a question? Here's some answers to the most common questions we get asked
Awesome! We're more than happy to help you out. Below you'll find the most common questions we get asked and our answers.
Of course, if you don't find the answer to your question below, you can simple email us at firstname.lastname@example.org, call (03) 9961 0240 or open the live chat widget at the bottom right of screen.
OK. Let's answer some of those questions for you...
Where's your retail store or showroom?
We do not have a showroom as we're an online retailer. Our business is based in Fitzroy, Victoria.
Some products are shipped from our primary warehouse in Dudley Park, South Australia. Other products ship from our partner warehouses across Australia.
Do you have a showroom to see and test your simulation gear in person?
Unfortunately, we don't have a showroom with racing, flight and golf simulators set up for you to try, sorry. All items are available for purchase online and are shipped directly from our warehouse in Dudley Park, South Australia or from our partner warehouses across the country.
How do I get a shipping price estimate?
Once you’ve found the product you would like to purchase, click 'Add to Cart' or 'Pre Order'. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click 'Calculate Shipping'. The rate will be calculated for everything in your cart.
How long will my order take to arrive?
Good question. The answer is, it depends.
If you're located in a metro area, or on the outskirts of a metro area, delivery will generally take 2-5 business days. If you live in a remote location, you're looking at an extra 2 business days (so, your order should arrive in around 7 business days). For WA and Tasmania customers, please allow up to 7 business days.
As we ship from multiple to locations, your order may be shipped as multiple packages and arrive on separate days.
How do I pay for my order?
We accept a variety of payment methods including Mastercard, Visa and Paypal. You can also play now and pay later with AfterPay and LatitudePay.
You can choose your preferred payment method at checkout.
Do I need to be home for my order?
No, you don't.
If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.
You simply follow those instructions and either travel to the depot to pick up your order or organise re-delivery.
Are you an authorised dealer?
Yes, we are. Gamer Gear Direct is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from Gamer Gear Direct.
How can I place an order?
Order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our custom service staff members will contact you either by email or phone before we process your order.
Order by phone: Our expert staff will help you select your product based upon your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every purchase you make. If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.
Order by email: If you want to place your order through email, send us an email to email@example.com and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.
Can you deliver to a P.O Box?
No, sorry. We must have a registered address to ship to. We cannot deliver to a P.O Box.
Can I pick up my product?
In most cases, the answer is no, sorry. There are some exceptions but for the most part products are shipped from our warehouse in Dudley Park, South Australia or from our partner warehouses around Australia. These warehouses are logistics centres only and are not set-up for customer pick-up. Contact our team at (03) 9961 0240 or firstname.lastname@example.org to find out if the product you ordered is available for pick up. Please note that any sanctioned pickups are by appointment only.
When will I be contacted to confirm my order?
Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.
When will I be contacted regarding the delivery?
After your order has shipped, we will email you with your shipping information and tracking details. For large orders our shipping company may call you prior to delivery to confirm your address and ensure you know when your items are being delivered.
To check on the status of your order and delivery time frame you can use the tracking information sent to your via email or CLICK HERE to be taken to our tracking portal. Please note, you'll need your tracking number to check on the status of your order.
Will my order be left at my door if I'm not home?
In some cases, yes. If your item is low value (for example, under $100) and the courier believes it is safe to do so, items will be left in a safe place if you're not home.
Please note that for any orders shipped via ATL (authority to leave), Gamer Gear Direct is not liable for any claims for damages, lost or stolen items.
How do I check the status of my order?
As soon as your order ships, you will be updated regularly on the status of your order and the estimated delivery time. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep. You can also grab your tracking number and enter it into our shipping portal HERE for updates.
The other option is to grab your tracking number and head over to the website/tracking portal of the courier delivering your order (StarTrack or Auspost, for example).
What if the product I ordered turns out to be out of stock?
Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund.
Where can I find out more about shipping?
Shipping questions? Find out more HERE.
Where can I find out more about returns?
Have a question about returns? CLICK HERE to see our 30 day returns policy.
What happens if my order turns up damaged?
First up, that's no good. We do our best to ensure your items show up in pristine condition. But for whatever reason, sometimes stuff just gets damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to email@example.com within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9961 0240. If required, we will replace any of our products that arrive damaged as quickly as possible.
Do you offer a return period?
Sure do! Please see our 30 day return policy HERE.
What type of warranty do you offer?
All the items we stock carry a manufacturers warranty. At minimum, you're covered by a 6 month warranty. However, most items include a 12 month and longer warranty.
To check the warranty conditions for a specific product, just click the 'warranty' tab on each individual product.