Our goal at Gamer Gear Direct is to provide you with the best gaming and simulation products.
However, if the product you purchase from us is faulty or does not perform as advertised we will refund or exchange the item 30 days from the date of purchase.
To request a refund or exchange, please email: firstname.lastname@example.org within 30 days of purchase.
Exchanges and refunds are processed once items are returned to our warehouse or a partner warehouse for inspection.
If you choose an exchange and the new item is of lesser value we will refund the difference. If the exchange item is more expensive, we will send you an invoice to pay the remainder online.
To be eligible for return, the item must be faulty or not performing as advertised.
We do not accept 'change of mind' or 'buyers remorse' returns.
- Products must be in new and unused condition, with all original tags and packaging intact.
- Products that have been worn, used, or altered will not be accepted for return or exchange.
- Custom or special order items are not eligible for return or exchange.
At our discretion, if your item is deemed not to be in 'as new' condition we may still accept your return or exchange albeit with a restocking fee.
This restocking fee varies so please check with us prior to purchase. In most cases the restocking fee is between 10% and 20% of the purchase price.
Please note that Gamer Gear Direct is responsible for all return shipping charges in the event an item is deemed faulty. Only faulty devices returned via standard shipping are eligible for reimbursement.
You can still use express shipping at your own expense. We will reimburse you on receipt of shipping costs to our warehouse or repairer.
Please note that the 30 day return policy does not impact standard manufacturer warranties. Most items sold on Gamer Gear Direct are covered by a 12 month (or longer) manufacturer warranty.
What do you do if the item you ordered turns up damaged?
We do our best to ensure your items show up in pristine condition. But for whatever reason, sometimes stuff just gets damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to email@example.com within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9961 0240.
We will replace any of our products that arrive damaged as quickly as possible.
What do you do if we've sent you the wrong items?
We're human. Sometimes we make mistakes.
While our systems ensure that 99.9% of our orders ship out correctly. Every now and then an incorrect order slips through the cracks.
If you've received the wrong items, please call us as soon as soon as possible on (03) 9961 0240 and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
Here's how to return your order
First, do not return any items to the original address unless you are told to do so.
On top of our Adelaide-based warehouse, we also use multiple third-party warehouses to ship stock around the country. The only way to have your return order processed is to send your item to the CORRECT Gamer Gear Direct warehouse.
To get your hands on the correct return address details, simply email customer support at firstname.lastname@example.org (or call us on (03) 9961 0240 and we'll provide further return details.