Changed your mind?
No stress. If you decide a product isn’t right for you, you can return it within 30 days of your order date.
To qualify for a change-of-mind return, items must be:
- Unused, unopened, and uninstalled
- In original packaging with all included components
- In resaleable condition
Returns that meet these conditions can be approved for a refund once received and inspected.
What if there's a problem with my product?
All Gamer Gear Direct customers are protected under Australian Consumer Law.
Every product we sell is covered by a minimum 12-month Australian warranty.
If your product has a fault or isn’t performing as intended, our team will work with you to resolve it as quickly as possible. Whether that’s repair, replacement, or another appropriate solution.
We've got your back
If you’re unsure whether your order qualifies for a return or warranty claim, reach out to our support team via email or call us on (03) 9961 0240. We’re here to help and committed to delivering a fair outcome every time.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the order date to request a change-of-mind return.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as items remain the customer’s responsibility until received by our warehouse.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed back to your original payment method. Please allow a few business days for the funds to appear, depending on your payment provider.
Can I return an item if it’s been opened or used?
Change-of-mind returns MUST be unused, unopened, and in original packaging. Opened or used items are not eligible for return unless covered under warranty.
What if my product is faulty?
Faulty products are handled under Australian Consumer Law and manufacturer warranty. If you believe your product has a fault, contact our support team and we’ll guide you through the next steps.
How do I start a return?
Simply contact our support team via email or call us on (03) 9961 0240 with your order number and reason for return. We’ll confirm eligibility and provide return instructions.