Shop with 100% confidence thanks to our 30-day return policy
Our goal here at Gamer Gear Direct is to provide you with the best simulator gear and accessories on the planet.
But if for some reason the product you purchase from us doesn't perform as it should we will take it back within 30 days from the date of purchase.
To request a refund or exchange, email firstname.lastname@example.org within 30 days of placing your order and we will happily take it back and exchange or refund (minus shipping and handling costs).
Exchanges and refunds are processed once the ordered items make it back to one of our partner warehouses and we've inspected the items.
If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll can easily pay the difference online.
To be eligible for return, the item must be faulty or not performing as advertised.
All return items must be in a 'as new' condition with all boxes, plastics included.
At our discretion, if your item is deemed not in 'as new' condition we may still accept your return or exchange albeit with a restocking fee. This restocking fee varies so please check with us prior to purchase. In most cases the restocking fee is between 10% and 20% of the purchase price.
The customer is responsible for all return shipping charges.
We do not accept returns if you've simply changed your mind and no longer want the item.
What do you do if the item you ordered turns up damaged?
First up, that sucks.
We do our best to ensure your items show up in pristine condition. But for whatever reason, sometimes stuff just gets damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to email@example.com within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9000 0545.
We will replace any of our products that arrive damaged as quickly as possible.
What do you do if we've sent you the wrong items?
We're human. Sometimes we make mistakes.
While our systems ensure that 99.9% of our orders ship out correctly. Every now and then an incorrect order slips through the cracks.
If you've received the wrong items, please call us as soon as soon as possible on (03) 9000 0545 and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
Here's how to return your order...
First up, don't return any items to the original address!
We use multiple third-party warehouses to ship stock around the country. The only way to have your return order processed is to send your item to the CORRECT Gamer Gear Direct warehouse.
To get your hands on the correct return address details, simply email customer support at firstname.lastname@example.org (or call us on (03) 9000 0545) and we'll provide further return details.