The MOZA R9 V12 trucking bundle delivers a driving experience that feels raw and real down to the last detail.
With 12Nm of torque from a direct drive wheelbase, you’ll feel every shift, turn, and terrain change like you’re behind the wheel of a real truck.
The hand-stitched TSW truck wheel adds comfort and durability, while the CRP2 load cell pedals give you full control over braking force.
Combined with the MOZA Pit House software, every component works in sync to give you the most precise and immersive trucking sim setup out there.
Prepare to be blown away by the MOZA Racing R12 V2, where power meets precision in an unparalleled truck driving experience.
The moment this wheelbase is mounted to your rig, the immersive world of trucks becomes more real than ever before.
Boasting a formidable 12Nm of peak torque and zero latency, the R12 V2 doesn't just simulate the road, it brings it to life right in your hands.
Every bump and the raw power of trucking are felt with an intensity that needs to be experienced to be believed.
The R12 V2's servo motor is engineered for the enthusiast who demands authenticity, offering a level of realism that mirrors the thrill of being out on the road.
Get behind the MOZA Racing TSW truck wheel and feel the unbeatable strength of its aerospace-grade aluminium alloy frame.
The 4mm thick frame is super-durable and designed to withstand the most demanding driving conditions.
Whether you're navigating rugged terrain or clocking in long hours on the road, this wheel's robustness ensures it stands the test of time.
Every turn, every manoeuvre is delivered with precision, thanks to the wheel's solid construction.
With the MOZA Racing TSW truck wheel, you're investing in a lasting partnership for your sim trucking adventures.
Powered by MOZA's proprietary quad-core architecture and cutting-edge zero latency technology, the R12 V2 stands in a league of its own.
This powerhouse processes data at lightning speeds, delivering a jaw-dropping 1,000Hz refresh rate that ensures every part of truck driving is felt in real-time.
The sensation of the truck's behaviour is relayed with unparalleled precision, offering an immersive experience.
But raw power and speed are nothing without reliability. That's where the R12 V2's advanced temperature control comes into play.
With built-in temperature sensors actively monitoring the system, the R12 V2 maintains optimal performance conditions, ensuring stable operation.
The MOZA multi-function stalks add a new layer of realism to your sim trucking experience.
Made with real automotive-grade components, they feel and function just like the controls in a full-sized vehicle.
With up to 28 programmable inputs including wipers, headlights, and cruise control, you can manage it all without leaving the wheel.
Auto-cancelling turn signals bring that extra touch of authenticity, and the clean, screw-free design keeps your rig looking sharp.
Fully adjustable and compatible with all MOZA wheelbases, they’re built for both comfort and control.
Take your truck driving experience to the next level by fully customising your gear with the MOZA Pit House software.
From the moment you plug in, Pit House gives you full control.
Tweak steering force curves on the R12 V2, fine-tune pedal pressure and travel on the CRP2, and map every button, switch, and rotary dial on the TSW wheel to suit your rig.
Adjust the sensitivity, dead zones, lighting profiles, and even shift timing to replicate the feel of a heavy-duty truck.
Whether you’re hauling freight cross-country or navigating tight depots, Pit House makes it feel real.
The MOZA CRP2 pedals take braking precision to a whole new level with their powerful 200kg load cell sensor.
This sensor is designed to replicate nearly the full range of braking force you'd experience in a real truck.
Whether you're making a smooth stop or slamming the brakes, the CRP2 pedals give you the exact feedback you need.
This level of realism is key for building muscle memory, so your braking becomes second nature.
You’ll find that the more you drive, the more instinctive your braking feels, giving you the confidence to push harder.
Not at all. It’s plug-and-play straight out of the box. And with the MOZA Pit House software, customizing everything from steering sensitivity to pedal pressure is simple—even if you’ve never set up a rig before.
Yes. With 12Nm of torque and zero latency, you’ll feel every bump, slip, and shift with incredible accuracy. It's not just responsive—it makes the whole experience feel real.
Absolutely. The CRP2 pedals offer 125 brake feel combinations, adjustable clutch and throttle, and a 200kg load cell sensor. You can fine-tune the response until it feels just right.
Nope. It's built with pro-level performance, but it’s accessible enough for beginners who want an authentic trucking experience without a steep learning curve.
Very. The TSW truck wheel uses aerospace-grade aluminium and hand-stitched microfibre leather. It’s built to handle long hours and still hold up after heavy use.
Yes, this bundle includes the direct drive wheelbase, truck wheel, pedals, a clamp, multi-function stalks, and even a full-length throttle plate. It’s all-in-one and trucking-ready.
Yes. The included truck wheel clamp makes it easy to secure the wheel to most surfaces, so you don’t need a full cockpit setup to get started.
Direct drive means no delay, no resistance lag, and no mechanical loss. Every movement from the game is transferred to your hands instantly and accurately.
Yes. It’s fully compatible with popular trucking simulators and racing titles. If your game supports external controllers, this bundle is good to go.
Definitely. The RGB buttons are fully customizable through MOZA’s software. You can map functions, adjust lighting, and set up the wheel just how you like it.
MOZA R12 V2 Direct Drive Wheelbase
Applicable Platform
PC
Driving Type
Direct Drive
Maximum Steering Angle
Unlimited
Housing Material
Aluminium Alloy
Housing Colour
Black/White
Maximum Torque
12 Nm
Maximum Power
216W
Input Voltage
110V~220V AC —> 36V DC
USB Refresh Rate
1000Hz
Wheelbase Indicator Light
Applicable
Smartphone APP
Applicable
Quick Release
Customised Quick Release
Connection Port
Starting Switch, Power Supply, Data, Emergency Stop Switch, Display Screen
Accessories
User Guide, Warranty Card, Power Supply, USB Cable, Took Kit
Mounting
4 holes on the bottom; exclusive holder that supports angle adjustment and side fix; table clamp
Table Clamp
Optional
Side Mounting
Optional
Emergency Stop Switch
Optional
Firmware Upgrade
Applicable
Size (L x W x H mm）
226 x 157 x 124
Mass
7.5 KG
MOZA TSW Truck Wheel
Size
400mm
Wheel rim material
Aerospace-grade aluminium
Spoke and hub casing
Polymer composite
Short travel backlit buttons
14
Aluminium thumbwheels
2
Ultra-thin joysticks
2
RGB LED Light Beads
10
LED colours
16.7 million
Intelligent telemetry
Supported
Release method
All-aluminium quick release
Communication method
Wireless and wired
Compatibility
Compatible with all MOZA bases, works with 3rd party bases via the MOZA hub.
Truck Mount
Optional
MOZA CRP2 Load Cell Pedals
Pedal Body Material: Aerospace-grade aluminium alloy
Heel Plate Material: 3K twill carbon fibre
Base Material: High-strength steel
Load Cell Sensor Range: 0–200kg
Brake Sensor: Load cell sensor and angle sensor
Angle Sensor Resolution: 15-bit (32768 PPR)
Brake Pedal Feel: 115 standard adjustments, 1764 optional configurations
Throttle Adjustment: Two spring options with infinite adjustment
Clutch Adjustment: Two spring options with infinite adjustment
Brake Travel Adjustment: 15–20°
Throttle Travel Adjustment: 15–23°
Clutch Travel Adjustment: 15–25°
Pedal Angle Adjustment: 0–15°
Pedal Face Height Adjustment: Up to 30mm
Footrest Adjustment: Up to 30mm
Pedal Curve Adjustment: Adjustable
Real-time Pedal Output Display: Adjustable
Pedal Pressure Engagement Point: Adjustable
Pedal Surface: Biomimetic curved
Inverted Mounting Kit: Optional
MOZA CRP2 Full Length Throttle Replacement Plate
Dimensions: 185mm X 60mm
Material: CNC aluminium alloy
MOZA Truck Wheel Clamp
Size
160*155*200 (mm)
Material
High-strength steel
Height Adjustment Range
5mm to 70mm
Angle Adjustment Range
0° to 70°
MOZA Multi-Function Stalks
Wiper Lever: Yes
Headlight Lever: Yes
Cruise Control Lever: Yes
Number of Programmable Switches: 28
Mounting Bracket Material: High-strength Steel
Extension Rod Material: Aluminium Alloy
Auto-cancelling turn signals: Yes
Compatible Bases: All MOZA bases; and third-party bases with optional brackets
Weight: 700g
Dimensions: 411*127*152 mm
1x MOZA R12 V2 Direct Drive Wheelbase
1x MOZA TSW Truck Wheel
1x MOZA CRP2 Load Cell Pedals
1x MOZA CRP2 Clutch
1x MOZA CRP2 Full Length Throttle Replacement Plate
1x MOZA Truck Wheel Clamp
1x MOZA Multi-function Stalks
Installation accessories
User manual
All MOZA Racing products are backed by a two year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
The MOZA R9 V12 trucking bundle delivers a driving experience that feels raw and real down to the last detail.
With 12Nm of torque from a direct drive wheelbase, you’ll feel every shift, turn, and terrain change like you’re behind the wheel of a real truck.
The hand-stitched TSW truck wheel adds comfort and durability, while the CRP2 load cell pedals give you full control over braking force.
Combined with the MOZA Pit House software, every component works in sync to give you the most precise and immersive trucking sim setup out there.
Prepare to be blown away by the MOZA Racing R12 V2, where power meets precision in an unparalleled truck driving experience.
The moment this wheelbase is mounted to your rig, the immersive world of trucks becomes more real than ever before.
Boasting a formidable 12Nm of peak torque and zero latency, the R12 V2 doesn't just simulate the road, it brings it to life right in your hands.
Every bump and the raw power of trucking are felt with an intensity that needs to be experienced to be believed.
The R12 V2's servo motor is engineered for the enthusiast who demands authenticity, offering a level of realism that mirrors the thrill of being out on the road.
Get behind the MOZA Racing TSW truck wheel and feel the unbeatable strength of its aerospace-grade aluminium alloy frame.
The 4mm thick frame is super-durable and designed to withstand the most demanding driving conditions.
Whether you're navigating rugged terrain or clocking in long hours on the road, this wheel's robustness ensures it stands the test of time.
Every turn, every manoeuvre is delivered with precision, thanks to the wheel's solid construction.
With the MOZA Racing TSW truck wheel, you're investing in a lasting partnership for your sim trucking adventures.
Powered by MOZA's proprietary quad-core architecture and cutting-edge zero latency technology, the R12 V2 stands in a league of its own.
This powerhouse processes data at lightning speeds, delivering a jaw-dropping 1,000Hz refresh rate that ensures every part of truck driving is felt in real-time.
The sensation of the truck's behaviour is relayed with unparalleled precision, offering an immersive experience.
But raw power and speed are nothing without reliability. That's where the R12 V2's advanced temperature control comes into play.
With built-in temperature sensors actively monitoring the system, the R12 V2 maintains optimal performance conditions, ensuring stable operation.
The MOZA multi-function stalks add a new layer of realism to your sim trucking experience.
Made with real automotive-grade components, they feel and function just like the controls in a full-sized vehicle.
With up to 28 programmable inputs including wipers, headlights, and cruise control, you can manage it all without leaving the wheel.
Auto-cancelling turn signals bring that extra touch of authenticity, and the clean, screw-free design keeps your rig looking sharp.
Fully adjustable and compatible with all MOZA wheelbases, they’re built for both comfort and control.
Take your truck driving experience to the next level by fully customising your gear with the MOZA Pit House software.
From the moment you plug in, Pit House gives you full control.
Tweak steering force curves on the R12 V2, fine-tune pedal pressure and travel on the CRP2, and map every button, switch, and rotary dial on the TSW wheel to suit your rig.
Adjust the sensitivity, dead zones, lighting profiles, and even shift timing to replicate the feel of a heavy-duty truck.
Whether you’re hauling freight cross-country or navigating tight depots, Pit House makes it feel real.
The MOZA CRP2 pedals take braking precision to a whole new level with their powerful 200kg load cell sensor.
This sensor is designed to replicate nearly the full range of braking force you'd experience in a real truck.
Whether you're making a smooth stop or slamming the brakes, the CRP2 pedals give you the exact feedback you need.
This level of realism is key for building muscle memory, so your braking becomes second nature.
You’ll find that the more you drive, the more instinctive your braking feels, giving you the confidence to push harder.
Not at all. It’s plug-and-play straight out of the box. And with the MOZA Pit House software, customizing everything from steering sensitivity to pedal pressure is simple—even if you’ve never set up a rig before.
Yes. With 12Nm of torque and zero latency, you’ll feel every bump, slip, and shift with incredible accuracy. It's not just responsive—it makes the whole experience feel real.
Absolutely. The CRP2 pedals offer 125 brake feel combinations, adjustable clutch and throttle, and a 200kg load cell sensor. You can fine-tune the response until it feels just right.
Nope. It's built with pro-level performance, but it’s accessible enough for beginners who want an authentic trucking experience without a steep learning curve.
Very. The TSW truck wheel uses aerospace-grade aluminium and hand-stitched microfibre leather. It’s built to handle long hours and still hold up after heavy use.
Yes, this bundle includes the direct drive wheelbase, truck wheel, pedals, a clamp, multi-function stalks, and even a full-length throttle plate. It’s all-in-one and trucking-ready.
Yes. The included truck wheel clamp makes it easy to secure the wheel to most surfaces, so you don’t need a full cockpit setup to get started.
Direct drive means no delay, no resistance lag, and no mechanical loss. Every movement from the game is transferred to your hands instantly and accurately.
Yes. It’s fully compatible with popular trucking simulators and racing titles. If your game supports external controllers, this bundle is good to go.
Definitely. The RGB buttons are fully customizable through MOZA’s software. You can map functions, adjust lighting, and set up the wheel just how you like it.
MOZA R12 V2 Direct Drive Wheelbase
Applicable Platform
PC
Driving Type
Direct Drive
Maximum Steering Angle
Unlimited
Housing Material
Aluminium Alloy
Housing Colour
Black/White
Maximum Torque
12 Nm
Maximum Power
216W
Input Voltage
110V~220V AC —> 36V DC
USB Refresh Rate
1000Hz
Wheelbase Indicator Light
Applicable
Smartphone APP
Applicable
Quick Release
Customised Quick Release
Connection Port
Starting Switch, Power Supply, Data, Emergency Stop Switch, Display Screen
Accessories
User Guide, Warranty Card, Power Supply, USB Cable, Took Kit
Mounting
4 holes on the bottom; exclusive holder that supports angle adjustment and side fix; table clamp
Table Clamp
Optional
Side Mounting
Optional
Emergency Stop Switch
Optional
Firmware Upgrade
Applicable
Size (L x W x H mm）
226 x 157 x 124
Mass
7.5 KG
MOZA TSW Truck Wheel
Size
400mm
Wheel rim material
Aerospace-grade aluminium
Spoke and hub casing
Polymer composite
Short travel backlit buttons
14
Aluminium thumbwheels
2
Ultra-thin joysticks
2
RGB LED Light Beads
10
LED colours
16.7 million
Intelligent telemetry
Supported
Release method
All-aluminium quick release
Communication method
Wireless and wired
Compatibility
Compatible with all MOZA bases, works with 3rd party bases via the MOZA hub.
Truck Mount
Optional
MOZA CRP2 Load Cell Pedals
Pedal Body Material: Aerospace-grade aluminium alloy
Heel Plate Material: 3K twill carbon fibre
Base Material: High-strength steel
Load Cell Sensor Range: 0–200kg
Brake Sensor: Load cell sensor and angle sensor
Angle Sensor Resolution: 15-bit (32768 PPR)
Brake Pedal Feel: 115 standard adjustments, 1764 optional configurations
Throttle Adjustment: Two spring options with infinite adjustment
Clutch Adjustment: Two spring options with infinite adjustment
Brake Travel Adjustment: 15–20°
Throttle Travel Adjustment: 15–23°
Clutch Travel Adjustment: 15–25°
Pedal Angle Adjustment: 0–15°
Pedal Face Height Adjustment: Up to 30mm
Footrest Adjustment: Up to 30mm
Pedal Curve Adjustment: Adjustable
Real-time Pedal Output Display: Adjustable
Pedal Pressure Engagement Point: Adjustable
Pedal Surface: Biomimetic curved
Inverted Mounting Kit: Optional
MOZA CRP2 Full Length Throttle Replacement Plate
Dimensions: 185mm X 60mm
Material: CNC aluminium alloy
MOZA Truck Wheel Clamp
Size
160*155*200 (mm)
Material
High-strength steel
Height Adjustment Range
5mm to 70mm
Angle Adjustment Range
0° to 70°
MOZA Multi-Function Stalks
Wiper Lever: Yes
Headlight Lever: Yes
Cruise Control Lever: Yes
Number of Programmable Switches: 28
Mounting Bracket Material: High-strength Steel
Extension Rod Material: Aluminium Alloy
Auto-cancelling turn signals: Yes
Compatible Bases: All MOZA bases; and third-party bases with optional brackets
Weight: 700g
Dimensions: 411*127*152 mm
1x MOZA R12 V2 Direct Drive Wheelbase
1x MOZA TSW Truck Wheel
1x MOZA CRP2 Load Cell Pedals
1x MOZA CRP2 Clutch
1x MOZA CRP2 Full Length Throttle Replacement Plate
1x MOZA Truck Wheel Clamp
1x MOZA Multi-function Stalks
Installation accessories
User manual
All MOZA Racing products are backed by a two year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
