The Xbox Formula racing sim package gives you everything you need to get behind the wheel of your favourite single seater.
The Playseat Formula Instinct puts you in a true F1 seating position, paired with the Logitech G RS50 direct drive system which includes the open-style RS track wheel, and RS pedals for precise, responsive control.
The 55" 4K UHD TV pulls you straight into the action, while the Edifier G2000 gaming speakers and you’ve got immersive audio to match.
Xbox ready F1 package
Fully customisable
Ready to assemble
Dedicated support
We’ll ship everything you need to assemble your own racing simulator and start driving right away.
Our racing simulator packages include all core components, mounting hardware, and detailed setup guidance — so you can enjoy the satisfaction of building your dream rig without the hassle of sourcing parts.
Every item is pre-selected for compatibility, giving you a seamless, ready-to-race experience once your setup is complete.
Tech issues can ruin a racing session, but fast support keeps everything running smoothly.
With dedicated assistance from the Gamer Gear Direct team, expert help is always available when you need it and just a phone call or email away.
From troubleshooting hardware to optimising performance, every question gets answered by our dedicated and knowledgeable team.
Our racing simulator experts make it easy to find, or fully customise the perfect racing sim setup. With Gamer Gear Direct in your corner you get:
Call us on (03) 9961 0240, chat live with our team, or email support@gamergeardirect.com.au. We’ll help you design a racing simulator package that’s built just for you.
Want to get a sense of what your racing simulator package will look and feel like?
Book an appointment and visit our Dandenong South showroom to get hands-on with several of our sim racing setups.
A sim specialist will be on hand to guide you through our various racing sims and answer any questions you may have. It’s the best way to discover why more sim racers choose Gamer Gear Direct.
The package includes everything you need for an incredible racing experience: the Playseat Formula Instinct racing sim, a Trak Racer single monitor stand, a PC shelf, the Logitech RS50 direct drive system, Logitech RS track wheel, Logitech RS pedals, a 55” 4K UHD TV, Edifier G2000 gaming speakers, and a Gamer Gear Direct floor mat.
The Logitech RS50 system package is fully compatible with a wide range of Xbox racing titles, including Forza Horizon 5, F1 2022, F1 2023, F1 2024, Dirt Rally 2.0, and many more.
Not if you don’t want to. We can build the entire system for you, so it arrives ready to race. If you prefer to assemble it yourself, we provide clear instructions and all necessary tools to make the process simple.
Absolutely! Logitech G racing sim components are designed with upgradability in mind. You can easily add or replace accessories like pedals, wheels, or even upgrade to a motion simulator as your skills and preferences evolve.
This package is a full turn-key solution, combining high-quality components from trusted brands like Playseat, Trak Racer and Logitech. It’s tailored specifically for Xbox gamers, offering seamless compatibility and delivering a premium racing experience right out of the box.
You’ll need a space roughly 2 metres by 1.5 metres to comfortably house the cockpit, monitor stand, and accessories. Ensure you have additional room for movement and any adjustments you may want to make during your sessions.
Yes, all components come with warranties. For example, the Trak Racer includes a 5-year warranty, Logitech components and Playseat have a 2 year limited warranty.
Yes. Whether you’re new to sim racing or a seasoned driver, this package is built for all skill levels. You’ll get a professional setup without needing expert knowledge to get started.
At Gamer Gear Direct, we’re your sim racing experts. We carefully curate every package to ensure it includes only the best components. Plus, we provide comprehensive tech support to help you with setup or troubleshooting.
Playseat Formula Instinct
Product Name: Playseat Formula Instinct F1 Edition
Product dimensions LxWxH: 150x87x60cm
Weight: 23 kg
Frame material: Flow-formed carbon quality steel and aluminium
Foldable: No
Recommended driver length: Minimum 120cm / Maximum 220cm
Recommended driver weight: Minimum 20kg / Maximum 163kg
Package dimensions LxWxH: 80x60x27cm
Package weight: 27kg
Trak Racer Single Monitor Stand
DIMENSIONS
Height: 1300mm
Width: 1200mm
Depth: 600mm
INCLUDED
Trak Racer 80mm x 40mm Aluminium Frame and fixing screws/nuts
VESA Mounting Plate and fixing screws/nuts and VESA Extension Brackets
OPTIONAL: Triple Monitor Add-on Arms or Quad/Second Monitor Add-On
Trak Racer PC Shelf
Shipping Weight: 6.0000kg
Shipping Width: 0.390m
Shipping Height: 0.130m
Shipping Length: 0.610m
Logitech G RS50 System (Xbox/PC)
Xbox Series X|S or Xbox One console; Game that supports Logitech force feedback racing wheel. For a list of supported games, visit logitechG.com/support/RS50 OR Windows 11
Windows 10; 150 MB of available hard disk space
USB 2.0 port; Game that supports Logitech force feedback racing wheels.*
For a list of supported games, visit logitechG.com/support/RS50
Logitech G RS Pedals
Dimensions
Depth without extenders
Height: 8.01 in (203.5 mm)
Width: 14.9 in (378.8 mm)
Depth: 15.02 in (381.6 mm)
Weight: 7.72 lbs (3.5 kg)
Depth with extenders
Depth: 16.61 in (421.8 mm)
Pedals
Brake: 75kg Load Cell
Grip System: Carpet Gripper, Rubber Feet
Materials: Steel, ABS plastic, POM plastic, TPE rubber
Materials
Pedal frames and arms: Steel
System Requirements
Requirements: Windows with an available USB 2.0 (or higher)port PlayStation or Xbox compatibility requires connection to a compatible Logitech steering wheel.
CHiQ U55QM10 55" 4K UHD Google TV
Model U55QM10
Platform Mainstream
Classification Consumer / Business
Screen Size (Inches) 55
Max Resolution (H x V Pixels) 3840 x 2160
Max Vertical Refresh Rate (Hz) 60Hz
Aspect Ratio 16:9
Back Lighting Direct
Panel Type QLED
Brightness (cd/m2) UP to 330nit
Contrast Ratio (Standard) 5000:01:00
Viewing Angle (Horiz. Degrees) 178(H) / 178(V)
Response Time 8ms
Height Adjust No
Swivel No
Pivot No
Tilt Angle (Degree) No
3D Capable No
TV Tuner Yes
Touch Capable No
Touch Technology None
Touch Controller None
Speakers DOLBY DAP DBX-TV
HDMI Inputs 4 (V2.1)
DVI-D Inputs None
DP Inputs None
VGA Inputs None
Component (RGB) Inputs None
AV Inputs 1
Serial Control None
Ethernet Control RJ45
Other Inputs 2 USB (V2.0)
Outputs Audio Power Output: 2 x 10 WATT
VESA Wall Mount (mm) 200 x 200 mm
Software Google TV
Unit Colour Black
Power Supply AC 100V -240V 50 / 60 Hz
Power Consumption (W) <0.5 W
Package Contents Remote Control, Batteries, User Manual, Stand
Packaging Retail
Unit Dimensions (W x H x D mm) 1335 x 104 x 815mm
Weight (Kg) 12.8KG
Warranty 3 Years
Edifier G2000 Gaming Speakers
BASS UNIT
2 3/4 inch
MAXIMUM POWER
16W+16W
FREQUENCY RESPONSE
R/L: 98Hz-20KHz
NOISE LEVEL
≤25dB(A)
Playseat Formula Instinct
Trak Racer single monitor stand
Trak Racer PC shelf
Logitech RS50 System (Xbox/PC)
Logitech RS pedals
Logitech RS track wheel
CHiQ 55" 4K UHD LED Smart TV (or similar)
Edifier G2000 gaming speakers
Gamer Gear Direct floor mat
See below for the specific warranties related to each product included in this racing simulator package.
Trak Racer: 5 year limited warranty
Logitech: 2 year limited warranty
Playseat: 2 year limited warranty
Every product sold by Gamer Gear Direct is 100% genuine and sourced directly from official distributors. You get full warranty coverage and local support from our team of simulation experts.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
The Xbox Formula racing sim package gives you everything you need to get behind the wheel of your favourite single seater.
The Playseat Formula Instinct puts you in a true F1 seating position, paired with the Logitech G RS50 direct drive system which includes the open-style RS track wheel, and RS pedals for precise, responsive control.
The 55" 4K UHD TV pulls you straight into the action, while the Edifier G2000 gaming speakers and you’ve got immersive audio to match.
Xbox ready F1 package
Fully customisable
Ready to assemble
Dedicated support
We’ll ship everything you need to assemble your own racing simulator and start driving right away.
Our racing simulator packages include all core components, mounting hardware, and detailed setup guidance — so you can enjoy the satisfaction of building your dream rig without the hassle of sourcing parts.
Every item is pre-selected for compatibility, giving you a seamless, ready-to-race experience once your setup is complete.
Tech issues can ruin a racing session, but fast support keeps everything running smoothly.
With dedicated assistance from the Gamer Gear Direct team, expert help is always available when you need it and just a phone call or email away.
From troubleshooting hardware to optimising performance, every question gets answered by our dedicated and knowledgeable team.
Our racing simulator experts make it easy to find, or fully customise the perfect racing sim setup. With Gamer Gear Direct in your corner you get:
Call us on (03) 9961 0240, chat live with our team, or email support@gamergeardirect.com.au. We’ll help you design a racing simulator package that’s built just for you.
Want to get a sense of what your racing simulator package will look and feel like?
Book an appointment and visit our Dandenong South showroom to get hands-on with several of our sim racing setups.
A sim specialist will be on hand to guide you through our various racing sims and answer any questions you may have. It’s the best way to discover why more sim racers choose Gamer Gear Direct.
The package includes everything you need for an incredible racing experience: the Playseat Formula Instinct racing sim, a Trak Racer single monitor stand, a PC shelf, the Logitech RS50 direct drive system, Logitech RS track wheel, Logitech RS pedals, a 55” 4K UHD TV, Edifier G2000 gaming speakers, and a Gamer Gear Direct floor mat.
The Logitech RS50 system package is fully compatible with a wide range of Xbox racing titles, including Forza Horizon 5, F1 2022, F1 2023, F1 2024, Dirt Rally 2.0, and many more.
Not if you don’t want to. We can build the entire system for you, so it arrives ready to race. If you prefer to assemble it yourself, we provide clear instructions and all necessary tools to make the process simple.
Absolutely! Logitech G racing sim components are designed with upgradability in mind. You can easily add or replace accessories like pedals, wheels, or even upgrade to a motion simulator as your skills and preferences evolve.
This package is a full turn-key solution, combining high-quality components from trusted brands like Playseat, Trak Racer and Logitech. It’s tailored specifically for Xbox gamers, offering seamless compatibility and delivering a premium racing experience right out of the box.
You’ll need a space roughly 2 metres by 1.5 metres to comfortably house the cockpit, monitor stand, and accessories. Ensure you have additional room for movement and any adjustments you may want to make during your sessions.
Yes, all components come with warranties. For example, the Trak Racer includes a 5-year warranty, Logitech components and Playseat have a 2 year limited warranty.
Yes. Whether you’re new to sim racing or a seasoned driver, this package is built for all skill levels. You’ll get a professional setup without needing expert knowledge to get started.
At Gamer Gear Direct, we’re your sim racing experts. We carefully curate every package to ensure it includes only the best components. Plus, we provide comprehensive tech support to help you with setup or troubleshooting.
Playseat Formula Instinct
Product Name: Playseat Formula Instinct F1 Edition
Product dimensions LxWxH: 150x87x60cm
Weight: 23 kg
Frame material: Flow-formed carbon quality steel and aluminium
Foldable: No
Recommended driver length: Minimum 120cm / Maximum 220cm
Recommended driver weight: Minimum 20kg / Maximum 163kg
Package dimensions LxWxH: 80x60x27cm
Package weight: 27kg
Trak Racer Single Monitor Stand
DIMENSIONS
Height: 1300mm
Width: 1200mm
Depth: 600mm
INCLUDED
Trak Racer 80mm x 40mm Aluminium Frame and fixing screws/nuts
VESA Mounting Plate and fixing screws/nuts and VESA Extension Brackets
OPTIONAL: Triple Monitor Add-on Arms or Quad/Second Monitor Add-On
Trak Racer PC Shelf
Shipping Weight: 6.0000kg
Shipping Width: 0.390m
Shipping Height: 0.130m
Shipping Length: 0.610m
Logitech G RS50 System (Xbox/PC)
Xbox Series X|S or Xbox One console; Game that supports Logitech force feedback racing wheel. For a list of supported games, visit logitechG.com/support/RS50 OR Windows 11
Windows 10; 150 MB of available hard disk space
USB 2.0 port; Game that supports Logitech force feedback racing wheels.*
For a list of supported games, visit logitechG.com/support/RS50
Logitech G RS Pedals
Dimensions
Depth without extenders
Height: 8.01 in (203.5 mm)
Width: 14.9 in (378.8 mm)
Depth: 15.02 in (381.6 mm)
Weight: 7.72 lbs (3.5 kg)
Depth with extenders
Depth: 16.61 in (421.8 mm)
Pedals
Brake: 75kg Load Cell
Grip System: Carpet Gripper, Rubber Feet
Materials: Steel, ABS plastic, POM plastic, TPE rubber
Materials
Pedal frames and arms: Steel
System Requirements
Requirements: Windows with an available USB 2.0 (or higher)port PlayStation or Xbox compatibility requires connection to a compatible Logitech steering wheel.
CHiQ U55QM10 55" 4K UHD Google TV
Model U55QM10
Platform Mainstream
Classification Consumer / Business
Screen Size (Inches) 55
Max Resolution (H x V Pixels) 3840 x 2160
Max Vertical Refresh Rate (Hz) 60Hz
Aspect Ratio 16:9
Back Lighting Direct
Panel Type QLED
Brightness (cd/m2) UP to 330nit
Contrast Ratio (Standard) 5000:01:00
Viewing Angle (Horiz. Degrees) 178(H) / 178(V)
Response Time 8ms
Height Adjust No
Swivel No
Pivot No
Tilt Angle (Degree) No
3D Capable No
TV Tuner Yes
Touch Capable No
Touch Technology None
Touch Controller None
Speakers DOLBY DAP DBX-TV
HDMI Inputs 4 (V2.1)
DVI-D Inputs None
DP Inputs None
VGA Inputs None
Component (RGB) Inputs None
AV Inputs 1
Serial Control None
Ethernet Control RJ45
Other Inputs 2 USB (V2.0)
Outputs Audio Power Output: 2 x 10 WATT
VESA Wall Mount (mm) 200 x 200 mm
Software Google TV
Unit Colour Black
Power Supply AC 100V -240V 50 / 60 Hz
Power Consumption (W) <0.5 W
Package Contents Remote Control, Batteries, User Manual, Stand
Packaging Retail
Unit Dimensions (W x H x D mm) 1335 x 104 x 815mm
Weight (Kg) 12.8KG
Warranty 3 Years
Edifier G2000 Gaming Speakers
BASS UNIT
2 3/4 inch
MAXIMUM POWER
16W+16W
FREQUENCY RESPONSE
R/L: 98Hz-20KHz
NOISE LEVEL
≤25dB(A)
Playseat Formula Instinct
Trak Racer single monitor stand
Trak Racer PC shelf
Logitech RS50 System (Xbox/PC)
Logitech RS pedals
Logitech RS track wheel
CHiQ 55" 4K UHD LED Smart TV (or similar)
Edifier G2000 gaming speakers
Gamer Gear Direct floor mat
See below for the specific warranties related to each product included in this racing simulator package.
Trak Racer: 5 year limited warranty
Logitech: 2 year limited warranty
Playseat: 2 year limited warranty
Every product sold by Gamer Gear Direct is 100% genuine and sourced directly from official distributors. You get full warranty coverage and local support from our team of simulation experts.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
