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Keychron Q1 HE QMK Wireless Custom Keyboard

Save $40.00
Original Price $389.00
Current Price $349.00

Availability: Translation missing: en.general.icons.icon_check_circle icon Only 6 left!

✔ Authorised Australian Dealer
✔ Fast Shipping Australia Wide
✔ 30 Day Money Back Guarantee
✔ Backed By Manufacturer Warranty
✔ Questions? Call Us (03) 9961 0240

Estimated Arrival: Between Aug 19 and Aug 21. *ETA approximate ONLY

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Description

Dominate any game with the Keychron Q1 HE QMK keyboard

The Keychron Q1 HE QMK wireless keyboard is built for gamers who want more speed and control. 

With adjustable actuation points down to 0.1mm and magnetic switches that respond to the depth of your press, every move feels intentional. 

The 2.4GHz wireless mode with a 1000Hz polling rate ensures inputs register without lag, while the solid aluminum body and double-gasket design keep each keystroke stable and satisfying. 

Add hot-swappable switches, multi-device Bluetooth, and full key remapping, and you’ve got a board that adapts to your style.


Keychron Q1 HE QMK wireless keyboard features

  • Adjust every key’s actuation point down to a precise 0.1mm
  • Magnetic switches respond faster with every keypress you make
  • Trigger multiple actions on one key by pressing at different depths
  • Instantly repeat keystrokes using travel-based dynamic rapid trigger response
  • Switch between devices easily with Bluetooth 5.1 multi-device support
  • 2.4GHz wireless with 1000Hz polling keeps up with fast-paced gameplay
  • Type on a full metal body built from premium 6063 aluminum
  • Remap keys and set macros directly using Keychron’s simple web app
  • Hot-swappable sockets let you change switches without any soldering
  • Double-gasket mount and acoustic pad deliver more satisfying typing

2.0 Magnetic Hall Effect Switches pushes your performance further

Precision starts the moment your fingers touch the Keychron Q1 HE QMK wireless keyboard. 

Its 2.0 Magnetic Hall Effect Switches react to the subtlest input with 0.1mm sensitivity, letting you set exact actuation points for every key. 

Each press is smooth, stable, and pre-lubed out of the box. 

Assign multiple functions to a single key based on how deep you press, giving you more control with fewer keystrokes. 

It’s fine-tuned to how you play no matter how intense.

Keychron Q1 HE QMK Wireless Custom Keyboard

Map four unique actions to one key for faster in-game response

More control doesn’t always mean pile on more buttons. 

With the Keychron Q1 HE QMK, one keystroke can trigger up to four different actions, depending on how deep you press. 

Light tap? Walk. Full press? Sprint. Even the release can trigger custom functions. 

It’s a smarter way to play—less finger travel, more in-game precision. 

You’re not just pressing buttons; you’re layering commands, executing sequences that used to take two hands. 

Whether it’s a combo in a fighting game or toggling gear mid-battle, your fingers stay ahead of the action every time.

Keychron Q1 HE QMK Wireless Custom Keyboard

Enjoy quieter typing with a gasket design that absorbs noise

Typing on the Keychron Q1 HE QMK feels quieter, smoother, and more refined thanks to its double-gasket design. 

Silicone pads between the case layers absorb vibration and reduce unwanted noise without killing the feel. 

Each keystroke lands with a satisfying, muted tone that doesn’t echo through your desk. 

There’s even an acoustic pad underneath that boosts sound quality without sacrificing too much flexibility and if you want more bounce, you can remove it. 

It’s a small detail with a big impact, turning everyday typing into something you’ll actually want to hear.

Keychron Q1 HE QMK Wireless Custom Keyboard

Powerful MCU chip and QMK firmware provides more flexibility

The Keychron Q1 HE QMK runs on a high-performance MCU chip with 256K flash memory and QMK open-source firmware, giving you serious customization freedom. 

It’s fast out of the box too, pushing a 1000Hz polling rate in both wired and 2.4GHz wireless modes. 

That means no lag, no delay—just input that keeps up with every click, combo, or command. 

Whether you're gaming or building advanced macros, the tech under the hood gives you all the headroom you need.

Keychron Q1 HE QMK Wireless Custom Keyboard

Keychron Q1 HE QMK wireless keyboard frequently asked questions


Is the Keychron Q1 HE QMK really wireless even with all these features?

Yes, it’s fully wireless. You get both 2.4GHz with a super-fast 1000Hz polling rate for gaming, and Bluetooth 5.1 to switch between your devices easily. It also works wired via USB-C if you prefer that setup. No matter how you connect, it stays fast and responsive.

Can I really set multiple actions on a single key?

Absolutely. You can assign up to four different actions to one key, depending on how deep you press it. You can even customize actions when you release the key. It’s not a gimmick—it’s built to give you quicker access to more commands without moving your fingers all over the place.

Is it good for typing, or is this just a gaming keyboard?

It’s built for both. The pre-lubed magnetic switches are smooth and stable, and the double-gasket design makes typing quieter and more comfortable. If you care about feel and sound, you’ll actually enjoy using this for writing, work, or anything outside of gaming.

Can I replace the switches if I want a different feel?

Yes, the keyboard is hot-swappable, meaning you can change out the switches without soldering anything. It supports both 3-pin and 5-pin MX mechanical switches, so you’ve got options if you ever want to experiment or upgrade.

Is it compatible with Mac or just Windows?

It works with both. There’s a system toggle switch built in, and it even comes with keycaps for both Mac and Windows layouts. You can save different layouts for each system too, so switching back and forth is seamless.

What makes this different from other premium keyboards?

The 2.0 Magnetic Hall Effect Switches. That’s the real standout here. With adjustable actuation points, dynamic rapid trigger, and multi-action keystrokes, it reacts exactly how you want it to. Combine that with wireless speed, a metal body, and full customization, and you’re getting a personal and premium keyboard.

Specifications

Width    
145 mm

Length    
327.5 mm

Front Height    
22.6 mm  (without keycaps)

Back Height    
35.8 mm (without keycaps)

Feet Height    
2.4 mm

Angle
5.2°

Weight
1735 g ± 10 g (Fully Assembled version)

Body Material
Aluminum

Plate Material    
Aluminum

Polling Rate
1000 Hz (Wired and 2.4 GHz) / 90Hz (Bluetooth)

N-Key Rollover (NKRO) 
Yes for both wireless and wired modes

Rapid Trigger
Yes

Adjustable Actuation Points    
0.1 - 4.0 mm

Dynamic Keystrokes    
4-in-1 action keys

Sensitivity    
0.1 mm

N-Key Rollover (NKRO)     
Yes for both wireless and wired modes

Keycap    
OSA Double-shot keycaps, not shine-through

MCU    
ARM Cortex-M4 32-bit STM32F402RC (256KB Flash)

Backlight    
South-facing RGB LED

Switch    
Gateron 2.0 magnetic switch

Hot-swappable Support    
Yes

Stabilizer    
Screw-in PCB stabilizer

Cable    
Type-C cable + Type-A to Type-C adapter

Connectivity    
2.4 GHz / Bluetooth / Type-C wired

Bluetooth Version     
5.1

Bluetooth Device Name    
Keychron Q1 HE

Battery    
4000 mAh Rechargeable li-polymer battery

Operating Environment
-10 to 50℃

What’s In The Box?

Barebone Knob Version

1x Barebone Keyboard
(Without Keycaps & Switches)

Cable
1x Type-C to Type-C Cable
1x Type-A to Type-C Adapter
1x Extension Adapter For Receiver

Receiver
1x Type-A 2.4 GHz Receiver

Tools
1x Keycap & Switch Puller
1x Screwdriver
1x Hex Key


Fully Assembled Knob Version

1x Fully Assembled Keyboard

Including

1 set x Keycaps (Double-Shot OSA PBT) 
1 set x Switches (Gateron 2.0 Magnetic)

Cable
1x Type-C to Type-C Cable
1x Type-A to Type-C Adapter
1x Extension Adapter For Receiver

Receiver
1x Type-A 2.4 GHz Receiver

Tools
1x Keycap & Switch Puller
1x Screwdriver
1x Hex Key

Reviews

 

Warranty

All Keychron products are backed by a one year warranty. This warranty covers you against manufacturer defects. 

If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. 

Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.

Customer Reviews

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Description

Dominate any game with the Keychron Q1 HE QMK keyboard

The Keychron Q1 HE QMK wireless keyboard is built for gamers who want more speed and control. 

With adjustable actuation points down to 0.1mm and magnetic switches that respond to the depth of your press, every move feels intentional. 

The 2.4GHz wireless mode with a 1000Hz polling rate ensures inputs register without lag, while the solid aluminum body and double-gasket design keep each keystroke stable and satisfying. 

Add hot-swappable switches, multi-device Bluetooth, and full key remapping, and you’ve got a board that adapts to your style.


Keychron Q1 HE QMK wireless keyboard features

  • Adjust every key’s actuation point down to a precise 0.1mm
  • Magnetic switches respond faster with every keypress you make
  • Trigger multiple actions on one key by pressing at different depths
  • Instantly repeat keystrokes using travel-based dynamic rapid trigger response
  • Switch between devices easily with Bluetooth 5.1 multi-device support
  • 2.4GHz wireless with 1000Hz polling keeps up with fast-paced gameplay
  • Type on a full metal body built from premium 6063 aluminum
  • Remap keys and set macros directly using Keychron’s simple web app
  • Hot-swappable sockets let you change switches without any soldering
  • Double-gasket mount and acoustic pad deliver more satisfying typing

2.0 Magnetic Hall Effect Switches pushes your performance further

Precision starts the moment your fingers touch the Keychron Q1 HE QMK wireless keyboard. 

Its 2.0 Magnetic Hall Effect Switches react to the subtlest input with 0.1mm sensitivity, letting you set exact actuation points for every key. 

Each press is smooth, stable, and pre-lubed out of the box. 

Assign multiple functions to a single key based on how deep you press, giving you more control with fewer keystrokes. 

It’s fine-tuned to how you play no matter how intense.

Keychron Q1 HE QMK Wireless Custom Keyboard

Map four unique actions to one key for faster in-game response

More control doesn’t always mean pile on more buttons. 

With the Keychron Q1 HE QMK, one keystroke can trigger up to four different actions, depending on how deep you press. 

Light tap? Walk. Full press? Sprint. Even the release can trigger custom functions. 

It’s a smarter way to play—less finger travel, more in-game precision. 

You’re not just pressing buttons; you’re layering commands, executing sequences that used to take two hands. 

Whether it’s a combo in a fighting game or toggling gear mid-battle, your fingers stay ahead of the action every time.

Keychron Q1 HE QMK Wireless Custom Keyboard

Enjoy quieter typing with a gasket design that absorbs noise

Typing on the Keychron Q1 HE QMK feels quieter, smoother, and more refined thanks to its double-gasket design. 

Silicone pads between the case layers absorb vibration and reduce unwanted noise without killing the feel. 

Each keystroke lands with a satisfying, muted tone that doesn’t echo through your desk. 

There’s even an acoustic pad underneath that boosts sound quality without sacrificing too much flexibility and if you want more bounce, you can remove it. 

It’s a small detail with a big impact, turning everyday typing into something you’ll actually want to hear.

Keychron Q1 HE QMK Wireless Custom Keyboard

Powerful MCU chip and QMK firmware provides more flexibility

The Keychron Q1 HE QMK runs on a high-performance MCU chip with 256K flash memory and QMK open-source firmware, giving you serious customization freedom. 

It’s fast out of the box too, pushing a 1000Hz polling rate in both wired and 2.4GHz wireless modes. 

That means no lag, no delay—just input that keeps up with every click, combo, or command. 

Whether you're gaming or building advanced macros, the tech under the hood gives you all the headroom you need.

Keychron Q1 HE QMK Wireless Custom Keyboard

Keychron Q1 HE QMK wireless keyboard frequently asked questions


Is the Keychron Q1 HE QMK really wireless even with all these features?

Yes, it’s fully wireless. You get both 2.4GHz with a super-fast 1000Hz polling rate for gaming, and Bluetooth 5.1 to switch between your devices easily. It also works wired via USB-C if you prefer that setup. No matter how you connect, it stays fast and responsive.

Can I really set multiple actions on a single key?

Absolutely. You can assign up to four different actions to one key, depending on how deep you press it. You can even customize actions when you release the key. It’s not a gimmick—it’s built to give you quicker access to more commands without moving your fingers all over the place.

Is it good for typing, or is this just a gaming keyboard?

It’s built for both. The pre-lubed magnetic switches are smooth and stable, and the double-gasket design makes typing quieter and more comfortable. If you care about feel and sound, you’ll actually enjoy using this for writing, work, or anything outside of gaming.

Can I replace the switches if I want a different feel?

Yes, the keyboard is hot-swappable, meaning you can change out the switches without soldering anything. It supports both 3-pin and 5-pin MX mechanical switches, so you’ve got options if you ever want to experiment or upgrade.

Is it compatible with Mac or just Windows?

It works with both. There’s a system toggle switch built in, and it even comes with keycaps for both Mac and Windows layouts. You can save different layouts for each system too, so switching back and forth is seamless.

What makes this different from other premium keyboards?

The 2.0 Magnetic Hall Effect Switches. That’s the real standout here. With adjustable actuation points, dynamic rapid trigger, and multi-action keystrokes, it reacts exactly how you want it to. Combine that with wireless speed, a metal body, and full customization, and you’re getting a personal and premium keyboard.

Specifications

Width    
145 mm

Length    
327.5 mm

Front Height    
22.6 mm  (without keycaps)

Back Height    
35.8 mm (without keycaps)

Feet Height    
2.4 mm

Angle
5.2°

Weight
1735 g ± 10 g (Fully Assembled version)

Body Material
Aluminum

Plate Material    
Aluminum

Polling Rate
1000 Hz (Wired and 2.4 GHz) / 90Hz (Bluetooth)

N-Key Rollover (NKRO) 
Yes for both wireless and wired modes

Rapid Trigger
Yes

Adjustable Actuation Points    
0.1 - 4.0 mm

Dynamic Keystrokes    
4-in-1 action keys

Sensitivity    
0.1 mm

N-Key Rollover (NKRO)     
Yes for both wireless and wired modes

Keycap    
OSA Double-shot keycaps, not shine-through

MCU    
ARM Cortex-M4 32-bit STM32F402RC (256KB Flash)

Backlight    
South-facing RGB LED

Switch    
Gateron 2.0 magnetic switch

Hot-swappable Support    
Yes

Stabilizer    
Screw-in PCB stabilizer

Cable    
Type-C cable + Type-A to Type-C adapter

Connectivity    
2.4 GHz / Bluetooth / Type-C wired

Bluetooth Version     
5.1

Bluetooth Device Name    
Keychron Q1 HE

Battery    
4000 mAh Rechargeable li-polymer battery

Operating Environment
-10 to 50℃

What’s In The Box?

Barebone Knob Version

1x Barebone Keyboard
(Without Keycaps & Switches)

Cable
1x Type-C to Type-C Cable
1x Type-A to Type-C Adapter
1x Extension Adapter For Receiver

Receiver
1x Type-A 2.4 GHz Receiver

Tools
1x Keycap & Switch Puller
1x Screwdriver
1x Hex Key


Fully Assembled Knob Version

1x Fully Assembled Keyboard

Including

1 set x Keycaps (Double-Shot OSA PBT) 
1 set x Switches (Gateron 2.0 Magnetic)

Cable
1x Type-C to Type-C Cable
1x Type-A to Type-C Adapter
1x Extension Adapter For Receiver

Receiver
1x Type-A 2.4 GHz Receiver

Tools
1x Keycap & Switch Puller
1x Screwdriver
1x Hex Key

Reviews

 

Warranty

All Keychron products are backed by a one year warranty. This warranty covers you against manufacturer defects. 

If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. 

Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.