The GravaStar Supernova gaming essentials bundle brings together three high-performance tools to boost your gaming experience.
The Mercury M2 wireless mouse offers precise tracking with its PAW3395 sensor and extended gaming with an 82-hour battery life.
The Supernova bluetooth speaker delivers 25 watts of powerful audio with dynamic LED lighting modes that create an immersive atmosphere.
Completing the bundle, the Alpha65 GaN charger provides fast, efficient charging for multiple devices.
Together, these components offer a setup that combines performance, aesthetics, and convenience for gamers.
Precision counts, and the Mercury M2 gaming mouse is built to deliver it with a 26,000 DPI sensor.
Whether you're making fast flicks or controlled movements, the sensor keeps up without hesitation.
It responds instantly to every shift, giving you reliable accuracy across any playstyle.
No wasted motion, no second guesses, just consistent control that keeps you on target.
In matches where every move has weight, the Mercury M2 keeps your aim sharp and your focus locked in.
Timing is everything, and the Mercury M2 wireless mouse is tuned for speed with a 1000 Hz polling rate.
It captures every movement with precision, giving you consistent input without delay.
From quick turns to rapid-fire clicks, the response is immediate—even in the most intense moments.
The faster the pace, the better it performs—keeping you in sync with the action.
When quick decisions make the difference, this mouse keeps you sharp and one step ahead.
Map your go-to actions directly to the Mercury M2’s five programmable buttons for faster, more precise gameplay.
From quick weapon changes to rapid ability casts, every button can be tailored to match how you play.
You can also save up to four different profiles and switch between them without interrupting your session.
Keep essential commands at your fingertips instead of reaching across your keyboard.
In fast matches where timing matters, custom controls help you respond quickly and make every move count.
Extended play needs power that lasts, and the Mercury M2 is built to go the distance with up to 82 hours of battery life.
You won’t have to deal with mid-match power loss or sudden breaks to recharge.
Running low? A fast 1.5-hour charge gets you back to gaming quickly.
Switch between 2.4 GHz wireless and Bluetooth 5.1 to make the most of every session.
Less charging means more time in the game and full control from beginning to end.
Push your audio further with 25 watts of rich, room-filling sound that stays sharp at any volume.
A 3-inch full-range driver pairs with a ½-inch precision tweeter to produce clear highs, solid mids, and punchy bass without distortion.
Whether you're listening at home or outside, the Supernova bluetooth speaker delivers consistent sound that holds up.
Every beat, note, and voice comes through with clarity, giving your playlists, podcasts, and movies the depth they deserve.
It's full-bodied audio that travels well and plays loud without compromise.
Light up your space with 8 bold lighting effects designed to match your mood or the music.
The Supernova bluetooth speaker goes beyond sound, adding a visual layer that brings your setup to life.
Choose a steady glow, set the rhythm with pulsing effects, or flicker like a fire with campfire mode.
Each mode is responsive, vivid, and easy to switch.
Whether you’re relaxing or turning things up, the lighting adds atmosphere that’s hard to ignore.
It’s quick to adjust and easy to enjoy.
Play your music how you want — wirelessly with Bluetooth 5.3 or directly through the built-in AUX port.
The Supernova bluetooth speaker delivers stable, low-latency audio on any device you’re using.
It pairs quickly with any Bluetooth device and keeps the signal strong, so your sound stays clear and consistent.
With both wireless and wired options, you're set up for easy playback in any situation.
Just connect, press play, and enjoy uninterrupted audio wherever you are.
Stay fully charged with triple-port fast charging
Power up multiple devices at the same time without sacrificing speed.
The Alpha65 wall charger features two USB-C ports and one USB-A port, allowing you to charge three devices simultaneously.
Keep your devices powered up without the hassle of juggling multiple chargers.
High-speed USB-C Power Delivery ensures rapid charging, so you spend less time waiting and more time using your devices.
You’re getting three solid pieces of gear: the Mercury M2 wireless gaming mouse, the Supernova Bluetooth speaker, and the Alpha65 wall charger. It’s a full setup—performance, audio, and power—all in one go.
Yeah, absolutely. It’s designed for comfort, no matter your grip style. It’s lightweight, wireless, and has an 82-hour battery life—so you’re not constantly recharging mid-game. Plus, the customisable buttons let you set it up how you like it.
Definitely. It’s not just loud—it’s balanced. The 25-watt system uses a full-range driver and a precision tweeter, so you get clean highs, deep lows, and zero distortion even when cranked up.
Nope. Bluetooth 5.3 gives you strong, stable wireless audio, but there’s also a gold-plated AUX input if you prefer a direct connection. It’s built to be flexible depending on what you’re using.
Yes—it’s compact but powerful. With two USB-C ports and one USB-A, you can charge your phone, headset, tablet, or even a laptop at once. It’s quick, cool-running, and made for multitasking.
Not hard at all. The mouse connects in seconds, the speaker pairs easily with Bluetooth or plugs in with AUX, and the charger is ready the moment it’s out of the box. No complicated steps, just plug and play.
It looks great but it’s also functional. The LED modes sync with your music or set the vibe in your room. You can pick a solid color, go with a pulse, or flicker like a campfire. It’s responsive and customisable.
Buying as a bundle means you're getting a complete, matching setup that’s been designed to work well together and you save money while doing it. Everything complements each other in both style and function, so you’re not piecing things together from scratch.
Mercury M2 Gaming Mouse
MODEL : GRAVASTAR M2
SENSOR : PAW3395DM
MAIN CONTROL IC : BK CX52850 : IK HZ
POLLING RATE : 1K Hz
RESOLUTION (DPI) : 100-26,000
MAX TRACKING SPEED : 650 INCHES/SEC
MAX ACCELERATION : 50G
USB REPORTING RATE : 1000HZ
ENCODER (SCROLL WHEEL) : 1 MILLION ROTATIONS LIFESPAN
AMBIENT LIGHTING
: COLOUR FLOW
: MONOCHROME BREATHING
: COLOR CONSTANT
: NEON MODE
: MIXED COLOR BREATHING
INTERFACE : TYPE-C
CHARGING VOL/CURRENT : 5V/450MA
CHARGING DURATION : 1.5 HOURS
BLUETOOTH VERSION : V5.1
TRANSMISSION DISTANCE : >10 METERS
BATTERY CAPACITY: 400MAH
BATTERY LIFE
(BASED ON 1 DAY/8 HOURS OF USAGE, DEFAULT COLOR FLOW SETTING, AMBIENT LIGHT OFF WHEN MOUSE IS MOVED)
2.4G 1K MODE : LIGHT OFF, 63H / 8 DAYS
2.4G 1K MODE : LIGHT ON, 50H / 6 DAYS
BLUETOOTH MODE:
: LIGHT OFF - 82H/10.5 DAYS
: LIGHT ON - 53H / 6.5 DAYS
SWITCHES (L/R) : OMRON WITH APPROX. 80 MILLION CLICKS LIFESPAN
NUMBER OF BUTTONS :
6 (LEFT, MIDDLE, RIGHT, FORWARD, BACKWARD, DPI). APART FROM THE LEFT BUTTON, ALL CAN BE CUSTOMIZED VIA SOFTWARE
DIMENSIONS : 124 X 64.5 X 39.5 MM (LXWXH)
BODY MATERIAL : ABS + PC
WEIGHT : 79G
MOUSE FEET : PTFE
ONBOARD MEMORY:
5 PROGRAMMABLE BUTTONS, 4
ONBOARD PROFILE CONFIGURATIONS
Mars Supernova Bluetooth Speaker
Model Name
Gravastar Supernova
Connectivity Technology
Wireless
Wireless Communication Technology
Bluetooth
Included Components
G5 Bluetooth speaker
Material
zinc alloy
Compatible Devices
MP3 Player, Television, Tablets, Laptops, Desktops, Smartphone
Cable Feature
Charging-only
Item Weight
1.6 Kilograms
Product Dimensions
6.3 x 6.3 x 6.3 inches
Water Resistance Level
Waterproof
Frequency Range
20-20,000 Hz
Control Method
App
Number of Items
1
Controller Type
Battery Powered
Audio Driver Type
Dynamic Driver
Bluetooth Range
20 Meters
Bluetooth Version
5.3
Battery Average Life
9 Hours
Is Autographed No
Alpha65 GaN 65W Wall Charger
Connector Type
USB Type C, Micro USB Type B
Number Of USB Ports
3
Compatible Devices
Laptops, Smartphones, Tablets, Game Consoles
Input Voltage
240 volts Of Alternating Current
Connector Gender
Male-To-Male
Power Source
Corded Electric
Specification Met
GaN Technology
Output Voltage
5 Volts
Frequency Range
50-60 Hz
1 x M2 Mouse
1 x 1K Receiver
1 x USB Paracord Cable
A-To-C Adapter
Foot Pads
Signature Card
Anti-Slip Stickers
1 x GravaStar Supernova Bluetooth Speaker
1 x Type C+AUX cable
1 x Type C cable
1 x GravaStar Alpha65 GaN 65W Wall Charger
All GravaStar products are backed by a one year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange.
Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
The GravaStar Supernova gaming essentials bundle brings together three high-performance tools to boost your gaming experience.
The Mercury M2 wireless mouse offers precise tracking with its PAW3395 sensor and extended gaming with an 82-hour battery life.
The Supernova bluetooth speaker delivers 25 watts of powerful audio with dynamic LED lighting modes that create an immersive atmosphere.
Completing the bundle, the Alpha65 GaN charger provides fast, efficient charging for multiple devices.
Together, these components offer a setup that combines performance, aesthetics, and convenience for gamers.
Precision counts, and the Mercury M2 gaming mouse is built to deliver it with a 26,000 DPI sensor.
Whether you're making fast flicks or controlled movements, the sensor keeps up without hesitation.
It responds instantly to every shift, giving you reliable accuracy across any playstyle.
No wasted motion, no second guesses, just consistent control that keeps you on target.
In matches where every move has weight, the Mercury M2 keeps your aim sharp and your focus locked in.
Timing is everything, and the Mercury M2 wireless mouse is tuned for speed with a 1000 Hz polling rate.
It captures every movement with precision, giving you consistent input without delay.
From quick turns to rapid-fire clicks, the response is immediate—even in the most intense moments.
The faster the pace, the better it performs—keeping you in sync with the action.
When quick decisions make the difference, this mouse keeps you sharp and one step ahead.
Map your go-to actions directly to the Mercury M2’s five programmable buttons for faster, more precise gameplay.
From quick weapon changes to rapid ability casts, every button can be tailored to match how you play.
You can also save up to four different profiles and switch between them without interrupting your session.
Keep essential commands at your fingertips instead of reaching across your keyboard.
In fast matches where timing matters, custom controls help you respond quickly and make every move count.
Extended play needs power that lasts, and the Mercury M2 is built to go the distance with up to 82 hours of battery life.
You won’t have to deal with mid-match power loss or sudden breaks to recharge.
Running low? A fast 1.5-hour charge gets you back to gaming quickly.
Switch between 2.4 GHz wireless and Bluetooth 5.1 to make the most of every session.
Less charging means more time in the game and full control from beginning to end.
Push your audio further with 25 watts of rich, room-filling sound that stays sharp at any volume.
A 3-inch full-range driver pairs with a ½-inch precision tweeter to produce clear highs, solid mids, and punchy bass without distortion.
Whether you're listening at home or outside, the Supernova bluetooth speaker delivers consistent sound that holds up.
Every beat, note, and voice comes through with clarity, giving your playlists, podcasts, and movies the depth they deserve.
It's full-bodied audio that travels well and plays loud without compromise.
Light up your space with 8 bold lighting effects designed to match your mood or the music.
The Supernova bluetooth speaker goes beyond sound, adding a visual layer that brings your setup to life.
Choose a steady glow, set the rhythm with pulsing effects, or flicker like a fire with campfire mode.
Each mode is responsive, vivid, and easy to switch.
Whether you’re relaxing or turning things up, the lighting adds atmosphere that’s hard to ignore.
It’s quick to adjust and easy to enjoy.
Play your music how you want — wirelessly with Bluetooth 5.3 or directly through the built-in AUX port.
The Supernova bluetooth speaker delivers stable, low-latency audio on any device you’re using.
It pairs quickly with any Bluetooth device and keeps the signal strong, so your sound stays clear and consistent.
With both wireless and wired options, you're set up for easy playback in any situation.
Just connect, press play, and enjoy uninterrupted audio wherever you are.
Stay fully charged with triple-port fast charging
Power up multiple devices at the same time without sacrificing speed.
The Alpha65 wall charger features two USB-C ports and one USB-A port, allowing you to charge three devices simultaneously.
Keep your devices powered up without the hassle of juggling multiple chargers.
High-speed USB-C Power Delivery ensures rapid charging, so you spend less time waiting and more time using your devices.
You’re getting three solid pieces of gear: the Mercury M2 wireless gaming mouse, the Supernova Bluetooth speaker, and the Alpha65 wall charger. It’s a full setup—performance, audio, and power—all in one go.
Yeah, absolutely. It’s designed for comfort, no matter your grip style. It’s lightweight, wireless, and has an 82-hour battery life—so you’re not constantly recharging mid-game. Plus, the customisable buttons let you set it up how you like it.
Definitely. It’s not just loud—it’s balanced. The 25-watt system uses a full-range driver and a precision tweeter, so you get clean highs, deep lows, and zero distortion even when cranked up.
Nope. Bluetooth 5.3 gives you strong, stable wireless audio, but there’s also a gold-plated AUX input if you prefer a direct connection. It’s built to be flexible depending on what you’re using.
Yes—it’s compact but powerful. With two USB-C ports and one USB-A, you can charge your phone, headset, tablet, or even a laptop at once. It’s quick, cool-running, and made for multitasking.
Not hard at all. The mouse connects in seconds, the speaker pairs easily with Bluetooth or plugs in with AUX, and the charger is ready the moment it’s out of the box. No complicated steps, just plug and play.
It looks great but it’s also functional. The LED modes sync with your music or set the vibe in your room. You can pick a solid color, go with a pulse, or flicker like a campfire. It’s responsive and customisable.
Buying as a bundle means you're getting a complete, matching setup that’s been designed to work well together and you save money while doing it. Everything complements each other in both style and function, so you’re not piecing things together from scratch.
Mercury M2 Gaming Mouse
MODEL : GRAVASTAR M2
SENSOR : PAW3395DM
MAIN CONTROL IC : BK CX52850 : IK HZ
POLLING RATE : 1K Hz
RESOLUTION (DPI) : 100-26,000
MAX TRACKING SPEED : 650 INCHES/SEC
MAX ACCELERATION : 50G
USB REPORTING RATE : 1000HZ
ENCODER (SCROLL WHEEL) : 1 MILLION ROTATIONS LIFESPAN
AMBIENT LIGHTING
: COLOUR FLOW
: MONOCHROME BREATHING
: COLOR CONSTANT
: NEON MODE
: MIXED COLOR BREATHING
INTERFACE : TYPE-C
CHARGING VOL/CURRENT : 5V/450MA
CHARGING DURATION : 1.5 HOURS
BLUETOOTH VERSION : V5.1
TRANSMISSION DISTANCE : >10 METERS
BATTERY CAPACITY: 400MAH
BATTERY LIFE
(BASED ON 1 DAY/8 HOURS OF USAGE, DEFAULT COLOR FLOW SETTING, AMBIENT LIGHT OFF WHEN MOUSE IS MOVED)
2.4G 1K MODE : LIGHT OFF, 63H / 8 DAYS
2.4G 1K MODE : LIGHT ON, 50H / 6 DAYS
BLUETOOTH MODE:
: LIGHT OFF - 82H/10.5 DAYS
: LIGHT ON - 53H / 6.5 DAYS
SWITCHES (L/R) : OMRON WITH APPROX. 80 MILLION CLICKS LIFESPAN
NUMBER OF BUTTONS :
6 (LEFT, MIDDLE, RIGHT, FORWARD, BACKWARD, DPI). APART FROM THE LEFT BUTTON, ALL CAN BE CUSTOMIZED VIA SOFTWARE
DIMENSIONS : 124 X 64.5 X 39.5 MM (LXWXH)
BODY MATERIAL : ABS + PC
WEIGHT : 79G
MOUSE FEET : PTFE
ONBOARD MEMORY:
5 PROGRAMMABLE BUTTONS, 4
ONBOARD PROFILE CONFIGURATIONS
Mars Supernova Bluetooth Speaker
Model Name
Gravastar Supernova
Connectivity Technology
Wireless
Wireless Communication Technology
Bluetooth
Included Components
G5 Bluetooth speaker
Material
zinc alloy
Compatible Devices
MP3 Player, Television, Tablets, Laptops, Desktops, Smartphone
Cable Feature
Charging-only
Item Weight
1.6 Kilograms
Product Dimensions
6.3 x 6.3 x 6.3 inches
Water Resistance Level
Waterproof
Frequency Range
20-20,000 Hz
Control Method
App
Number of Items
1
Controller Type
Battery Powered
Audio Driver Type
Dynamic Driver
Bluetooth Range
20 Meters
Bluetooth Version
5.3
Battery Average Life
9 Hours
Is Autographed No
Alpha65 GaN 65W Wall Charger
Connector Type
USB Type C, Micro USB Type B
Number Of USB Ports
3
Compatible Devices
Laptops, Smartphones, Tablets, Game Consoles
Input Voltage
240 volts Of Alternating Current
Connector Gender
Male-To-Male
Power Source
Corded Electric
Specification Met
GaN Technology
Output Voltage
5 Volts
Frequency Range
50-60 Hz
1 x M2 Mouse
1 x 1K Receiver
1 x USB Paracord Cable
A-To-C Adapter
Foot Pads
Signature Card
Anti-Slip Stickers
1 x GravaStar Supernova Bluetooth Speaker
1 x Type C+AUX cable
1 x Type C cable
1 x GravaStar Alpha65 GaN 65W Wall Charger
All GravaStar products are backed by a one year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange.
Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
