The Mercury transparent gaming set combines cutting-edge technology with futuristic design.
The Mercury M2 wireless mouse features the high-precision PAW3395 sensor, delivering up to 26,000 DPI and a 1000 Hz polling rate for ultra-responsive tracking.
Complementing the mouse, the Mercury K1 Lite keyboard boasts a compact 75% layout with 80 keys, equipped with GravaStar x BSUN linear switches.
Together, the Mercury M2 mouse and K1 Lite keyboard deliver a high-performance setup that meets the demands of serious gamers.
In gaming, precision is everything and the Mercury M2 mouse delivers with a powerful 26,000 DPI sensor for ultimate control.
Whether you're flicking fast in FPS games or tracking slowly in strategy titles, it adapts to your every move.
Expect razor-sharp responsiveness that eliminates guesswork and wasted motion with every swipe and click.
From chaotic battles to tactical plays, this sensor keeps up without missing a beat.
When your aim has to be perfect, the Mercury M2 is built to perform under pressure.
Victory comes down to speed and the Mercury M2’s 1000 Hz polling rate delivers lightning-fast, real-time responsiveness every time.
Every click and movement is captured instantly, wiping out lag that can throw off your timing and precision.
Whether you’re dodging, aiming, or reacting on instinct, this mouse keeps up without missing a beat.
You’ll feel the difference when you need to land that critical shot or make a clutch play.
In games where milliseconds matter, the Mercury M2 gives you the edge.
Get the upper hand by mapping your go-to actions to the Mercury M2’s five fully programmable, easy-to-reach buttons.
Whether it's rapid-fire swaps, instant abilities, or complex macros, tailor every click to fit your unique playstyle.
Create and store up to four custom profiles, then switch between them effortlessly depending on the game you’re playing.
No more fumbling or delays—your essential commands are always at your fingertips, right when you need them.
In fast-paced moments, smart, customised controls give you the speed and precision to stay ahead.
Enjoy effortless, responsive typing with the GravaStar K1 Lite’s smooth GravaStar x BSUN linear switches under every key.
With just 40gf of actuation force, each keystroke registers instantly—no extra pressure, no unnecessary lag.
The 2mm pre-travel and 3.6mm total travel create a natural, fluid motion that keeps your hands in rhythm.
Type or game for hours with consistent, precise feedback that never breaks your flow.
It’s a seamless extension of your fingers designed for performance, comfort, and speed in every session.
The Mercury K1 Lite delivers all 80 essential keys in a compact 75% layout with much better streamlined functionality.
With more room to move your mouse, your setup stays clean and comfortable for long hours of gaming or work.
Each key is strategically placed for fast, intuitive access, so you’re always in control without stretching or searching.
Enjoy better desk organisation and smoother performance without giving up the features you rely on.
Smaller footprint, smarter design—everything you need right where you need it.
Stay connected your way with tri-mode connectivity—switch easily between wired, Bluetooth, and 2.4GHz wireless on the Mercury K1 Lite.
Go wired when zero-lag precision matters most, or swap to Bluetooth for smooth multitasking across multiple devices.
Need a reliable wireless option? 2.4GHz gives you fast, stable performance wherever you play or work.
Pair with different setups and move between them in seconds without interruption.
No matter how or where you play, this keyboard adapts to your setup instantly.
Totally fair question. You're not just getting good looks—you’re getting high-performance gear. The Mercury M2 mouse delivers insane accuracy with its 26,000 DPI sensor and fast 1000 Hz polling rate, while the K1 Lite keyboard packs pro-level switches, wireless freedom, and a compact design that saves you space. It’s designed to perform and turn heads.
If you're still using a basic setup, the difference will be night and day. Faster response, smoother inputs, better accuracy—it’s all there. Whether you’re into competitive shooters or casual MMOs, the Mercury set helps you react faster and stay more comfortable during long sessions.
Not at all. The K1 Lite keyboard features tri-mode connectivity—wired, Bluetooth, and 2.4GHz wireless—so switching between your PC, tablet, or laptop is basically instant. No software gymnastics, just plug in or connect and you're good to go.
The K1 Lite uses smooth linear GravaStar x BSUN switches with just 40gf actuation force. That means no loud clicks or resistance—just buttery, quiet, fast keystrokes. It’s ideal if you prefer a softer, more seamless typing or gaming experience.
Absolutely. The Mercury M2 mouse has an ambidextrous design that fits a variety of grip styles, so it feels good in either hand, even after hours. The K1 Lite is built with gasket-mounted construction and sound-dampening foam layers, so your hands and ears stay happy.
Yep, both the mouse and keyboard are fully customisable. The Mercury M2 mouse includes GLOWSYNC RGB lighting and five programmable buttons that you can map however you like. The keyboard comes with 13 RGB modes, so you can tweak the look to match your setup.
That’s where this set really shines. You can save up to four custom profiles on the Mercury M2 mouse, each tailored to a different game or playstyle. Swap between them in seconds—no need to reconfigure every time you jump genres.
The transparent, futuristic design definitely looks sick on any desk, but it’s not just for show. The compact keyboard saves desk space without cutting functionality, and the lightweight mouse design helps you move quicker.
GravaStar Mercury M2 Wireless Gaming Mouse
MODEL : GRAVASTAR M2
SENSOR : PAW3395DM
MAIN CONTROL IC : BK CX52850 : IK HZ
POLLING RATE : 1K Hz
RESOLUTION (DPI) : 100-26,000
MAX TRACKING SPEED : 650 INCHES/SEC
MAX ACCELERATION : 50G
USB REPORTING RATE : 1000HZ
ENCODER (SCROLL WHEEL) : 1 MILLION ROTATIONS LIFESPAN
AMBIENT LIGHTING
: COLOUR FLOW
: MONOCHROME BREATHING
: COLOR CONSTANT
: NEON MODE
: MIXED COLOR BREATHING
INTERFACE : TYPE-C
CHARGING VOL/CURRENT : 5V/450MA
CHARGING DURATION : 1.5 HOURS
BLUETOOTH VERSION : V5.1
TRANSMISSION DISTANCE : >10 METERS
BATTERY CAPACITY: 400MAH
BATTERY LIFE
(BASED ON 1 DAY/8 HOURS OF USAGE, DEFAULT COLOR FLOW SETTING, AMBIENT LIGHT OFF WHEN MOUSE IS MOVED)
2.4G 1K MODE : LIGHT OFF, 63H / 8 DAYS
2.4G 1K MODE : LIGHT ON, 50H / 6 DAYS
BLUETOOTH MODE:
: LIGHT OFF - 82H/10.5 DAYS
: LIGHT ON - 53H / 6.5 DAYS
SWITCHES (L/R) : OMRON WITH APPROX. 80 MILLION CLICKS LIFESPAN
NUMBER OF BUTTONS :
6 (LEFT, MIDDLE, RIGHT, FORWARD, BACKWARD, DPI). APART FROM THE LEFT BUTTON, ALL CAN BE CUSTOMIZED VIA SOFTWARE
DIMENSIONS : 124 X 64.5 X 39.5 MM (LXWXH)
BODY MATERIAL : ABS + PC
WEIGHT : 79G
MOUSE FEET : PTFE
ONBOARD MEMORY:
5 PROGRAMMABLE BUTTONS, 4
ONBOARD PROFILE CONFIGURATIONS
GravaStar Mercury K1 Lite Gaming Keyboard
Size: 343*156*46 mm
Weight: 1.06kg
Layout: 75% with 79 keys + Control Knob
PBT & PC Keycaps
Aluminium alloy frame
Mechanical Switches
Type: Custom GravaStar x Kailh Cheery Pink linear key switches
Actuation Force: 40gf actuation force
Travel Distance: 2mm pre-travel, 3.6mm total travel
Battery: Large 8000mAh rechargeable battery
Connectivity: Tri-mode connectivity options (wired, Bluetooth, 2.4GHz wireless)
GravaStar Mercury M2 Wireless Gaming Mouse
M2 MOUSE
1K RECEIVER
USB PARACORD CABLE
USER MANUAL
A-TO-C ADAPTER
FOOT PADS
SIGNATURE CARD
ANTI-SLIP STICKERS
GravaStar Mercury K1 Lite Gaming Keyboard
1 x Keyboard
1 x Type-A 2.4GHz Receiver
1 x Type-A to Type-C Cable
1 x Keycap & Switch 2-in-1 Puller
1 x Cleaning Brush
4 x Extra Switches (1 x Kailh Platycodon Switch, 1 x Kailh Crackle Ice Box Switch, 1 x KTT Silent Blue Switch, 1 x KTT Baby White Switch)
1 x User Manual
1 x Cleaning Cloth
All GravaStar products are backed by a one year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange.
Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
The Mercury transparent gaming set combines cutting-edge technology with futuristic design.
The Mercury M2 wireless mouse features the high-precision PAW3395 sensor, delivering up to 26,000 DPI and a 1000 Hz polling rate for ultra-responsive tracking.
Complementing the mouse, the Mercury K1 Lite keyboard boasts a compact 75% layout with 80 keys, equipped with GravaStar x BSUN linear switches.
Together, the Mercury M2 mouse and K1 Lite keyboard deliver a high-performance setup that meets the demands of serious gamers.
In gaming, precision is everything and the Mercury M2 mouse delivers with a powerful 26,000 DPI sensor for ultimate control.
Whether you're flicking fast in FPS games or tracking slowly in strategy titles, it adapts to your every move.
Expect razor-sharp responsiveness that eliminates guesswork and wasted motion with every swipe and click.
From chaotic battles to tactical plays, this sensor keeps up without missing a beat.
When your aim has to be perfect, the Mercury M2 is built to perform under pressure.
Victory comes down to speed and the Mercury M2’s 1000 Hz polling rate delivers lightning-fast, real-time responsiveness every time.
Every click and movement is captured instantly, wiping out lag that can throw off your timing and precision.
Whether you’re dodging, aiming, or reacting on instinct, this mouse keeps up without missing a beat.
You’ll feel the difference when you need to land that critical shot or make a clutch play.
In games where milliseconds matter, the Mercury M2 gives you the edge.
Get the upper hand by mapping your go-to actions to the Mercury M2’s five fully programmable, easy-to-reach buttons.
Whether it's rapid-fire swaps, instant abilities, or complex macros, tailor every click to fit your unique playstyle.
Create and store up to four custom profiles, then switch between them effortlessly depending on the game you’re playing.
No more fumbling or delays—your essential commands are always at your fingertips, right when you need them.
In fast-paced moments, smart, customised controls give you the speed and precision to stay ahead.
Enjoy effortless, responsive typing with the GravaStar K1 Lite’s smooth GravaStar x BSUN linear switches under every key.
With just 40gf of actuation force, each keystroke registers instantly—no extra pressure, no unnecessary lag.
The 2mm pre-travel and 3.6mm total travel create a natural, fluid motion that keeps your hands in rhythm.
Type or game for hours with consistent, precise feedback that never breaks your flow.
It’s a seamless extension of your fingers designed for performance, comfort, and speed in every session.
The Mercury K1 Lite delivers all 80 essential keys in a compact 75% layout with much better streamlined functionality.
With more room to move your mouse, your setup stays clean and comfortable for long hours of gaming or work.
Each key is strategically placed for fast, intuitive access, so you’re always in control without stretching or searching.
Enjoy better desk organisation and smoother performance without giving up the features you rely on.
Smaller footprint, smarter design—everything you need right where you need it.
Stay connected your way with tri-mode connectivity—switch easily between wired, Bluetooth, and 2.4GHz wireless on the Mercury K1 Lite.
Go wired when zero-lag precision matters most, or swap to Bluetooth for smooth multitasking across multiple devices.
Need a reliable wireless option? 2.4GHz gives you fast, stable performance wherever you play or work.
Pair with different setups and move between them in seconds without interruption.
No matter how or where you play, this keyboard adapts to your setup instantly.
Totally fair question. You're not just getting good looks—you’re getting high-performance gear. The Mercury M2 mouse delivers insane accuracy with its 26,000 DPI sensor and fast 1000 Hz polling rate, while the K1 Lite keyboard packs pro-level switches, wireless freedom, and a compact design that saves you space. It’s designed to perform and turn heads.
If you're still using a basic setup, the difference will be night and day. Faster response, smoother inputs, better accuracy—it’s all there. Whether you’re into competitive shooters or casual MMOs, the Mercury set helps you react faster and stay more comfortable during long sessions.
Not at all. The K1 Lite keyboard features tri-mode connectivity—wired, Bluetooth, and 2.4GHz wireless—so switching between your PC, tablet, or laptop is basically instant. No software gymnastics, just plug in or connect and you're good to go.
The K1 Lite uses smooth linear GravaStar x BSUN switches with just 40gf actuation force. That means no loud clicks or resistance—just buttery, quiet, fast keystrokes. It’s ideal if you prefer a softer, more seamless typing or gaming experience.
Absolutely. The Mercury M2 mouse has an ambidextrous design that fits a variety of grip styles, so it feels good in either hand, even after hours. The K1 Lite is built with gasket-mounted construction and sound-dampening foam layers, so your hands and ears stay happy.
Yep, both the mouse and keyboard are fully customisable. The Mercury M2 mouse includes GLOWSYNC RGB lighting and five programmable buttons that you can map however you like. The keyboard comes with 13 RGB modes, so you can tweak the look to match your setup.
That’s where this set really shines. You can save up to four custom profiles on the Mercury M2 mouse, each tailored to a different game or playstyle. Swap between them in seconds—no need to reconfigure every time you jump genres.
The transparent, futuristic design definitely looks sick on any desk, but it’s not just for show. The compact keyboard saves desk space without cutting functionality, and the lightweight mouse design helps you move quicker.
GravaStar Mercury M2 Wireless Gaming Mouse
MODEL : GRAVASTAR M2
SENSOR : PAW3395DM
MAIN CONTROL IC : BK CX52850 : IK HZ
POLLING RATE : 1K Hz
RESOLUTION (DPI) : 100-26,000
MAX TRACKING SPEED : 650 INCHES/SEC
MAX ACCELERATION : 50G
USB REPORTING RATE : 1000HZ
ENCODER (SCROLL WHEEL) : 1 MILLION ROTATIONS LIFESPAN
AMBIENT LIGHTING
: COLOUR FLOW
: MONOCHROME BREATHING
: COLOR CONSTANT
: NEON MODE
: MIXED COLOR BREATHING
INTERFACE : TYPE-C
CHARGING VOL/CURRENT : 5V/450MA
CHARGING DURATION : 1.5 HOURS
BLUETOOTH VERSION : V5.1
TRANSMISSION DISTANCE : >10 METERS
BATTERY CAPACITY: 400MAH
BATTERY LIFE
(BASED ON 1 DAY/8 HOURS OF USAGE, DEFAULT COLOR FLOW SETTING, AMBIENT LIGHT OFF WHEN MOUSE IS MOVED)
2.4G 1K MODE : LIGHT OFF, 63H / 8 DAYS
2.4G 1K MODE : LIGHT ON, 50H / 6 DAYS
BLUETOOTH MODE:
: LIGHT OFF - 82H/10.5 DAYS
: LIGHT ON - 53H / 6.5 DAYS
SWITCHES (L/R) : OMRON WITH APPROX. 80 MILLION CLICKS LIFESPAN
NUMBER OF BUTTONS :
6 (LEFT, MIDDLE, RIGHT, FORWARD, BACKWARD, DPI). APART FROM THE LEFT BUTTON, ALL CAN BE CUSTOMIZED VIA SOFTWARE
DIMENSIONS : 124 X 64.5 X 39.5 MM (LXWXH)
BODY MATERIAL : ABS + PC
WEIGHT : 79G
MOUSE FEET : PTFE
ONBOARD MEMORY:
5 PROGRAMMABLE BUTTONS, 4
ONBOARD PROFILE CONFIGURATIONS
GravaStar Mercury K1 Lite Gaming Keyboard
Size: 343*156*46 mm
Weight: 1.06kg
Layout: 75% with 79 keys + Control Knob
PBT & PC Keycaps
Aluminium alloy frame
Mechanical Switches
Type: Custom GravaStar x Kailh Cheery Pink linear key switches
Actuation Force: 40gf actuation force
Travel Distance: 2mm pre-travel, 3.6mm total travel
Battery: Large 8000mAh rechargeable battery
Connectivity: Tri-mode connectivity options (wired, Bluetooth, 2.4GHz wireless)
GravaStar Mercury M2 Wireless Gaming Mouse
M2 MOUSE
1K RECEIVER
USB PARACORD CABLE
USER MANUAL
A-TO-C ADAPTER
FOOT PADS
SIGNATURE CARD
ANTI-SLIP STICKERS
GravaStar Mercury K1 Lite Gaming Keyboard
1 x Keyboard
1 x Type-A 2.4GHz Receiver
1 x Type-A to Type-C Cable
1 x Keycap & Switch 2-in-1 Puller
1 x Cleaning Brush
4 x Extra Switches (1 x Kailh Platycodon Switch, 1 x Kailh Crackle Ice Box Switch, 1 x KTT Silent Blue Switch, 1 x KTT Baby White Switch)
1 x User Manual
1 x Cleaning Cloth
All GravaStar products are backed by a one year warranty. This warranty covers you against manufacturer defects.
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange.
Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.
