- Description
- Specifications
- What’s In The Box?
- Reviews
- Warranty
- Shipping
- Why Buy From Us?
Take to the virtual skies with the stage 1 flight simulator package
Our stage 1 turn key flight simulation package includes everything you need to start flying your favourite flight sim titles right out of the box.
This is the perfect done-for-you flight sim package for anyone looking to play titles like Microsoft Flight Simulator, X-Plane, Elite Dangerous, and Ace Combat.
With our turn key systems, we build, test and ship your complete flight sim rig direct to your door. All you need to do is plug in the PC, bolt on the monitors and you’re ready to race.
Or if you’d prefer to build this rig yourself, you can look at our DIY stage 1 flight sim package.
This is one mighty flight simulator package. We’ve built it with quality and longevity in mind.
All the components are from respected brands such as Turtle Beach, Trak Racer and Allied Gaming. You can easily upgrade this set-up over time as you grow as a virtual pilot or your tastes change.
Here’s everything included in the turn key flight simulator stage 1 package
- Trak Racer TR120 flight cockpit
- Trak Racer pre-drilled peripheral mounts
- Trak Racer recline seat with mounts + slider kit
- Trak Racer triple monitor stand + PC shelf
- Trak Racer VESA monitor adapters
- Turtle Beach VelocityOne Flight universal control system
- Turtle Beach VelocityOne rudder pedals
- Turtle Beach VelocityOne Flightdeck
- 3x AOC 32 inch gaming monitors
- Allied Gaming Stinger i5 RTX 4070 12GB gaming PC
- Logitech K400 Plus wireless keyboard + keyboard holder
- Turtle Beach Stealth 700 (gen 3) wireless headset
- Gamer Gear Direct neoprene floor mat
- Warranty on all gear
- Complete turn key system built, tested and shipped direct to your door
- 3 months premium tech support with our team
How our turn key flight sim packages work
At Gamer Gear Direct, we take the hassle out of building your flight sim setup with our turn-key packages.
Forget the stress of piecing together your rig and hoping it all works seamlessly.
We handle everything for you, from assembling and rigorously testing each component to ensure top performance, to shipping the entire rig straight to your door.
All you need to do is plug it in, fire it up, and then soar those virtual skies. With our turn-key packages, you're just moments away from an unbeatable flight experience without the fuss of sourcing components and building the rig yourself.
Below you’ll find more details on all the gear included in the turn key stage 1 flight simulator package.
Trak Racer TR120 flight sim cockpit and recline seat
Once you sit in the premium, flight ready seat of the TR120 flight cockpit and wrap your hands around your yoke and HOTAS – you won’t want to hop out again.
The quality of this sim rig is spot on. Designed in Australia, the construction of the TR120 is first-class all the way.
The TR120 chassis is constructed from premium 120/40, T-slot extruded aluminium.
The yoke deck, joystick/HOTAS and pedal mounts are all made from laser cut carbon steel and pre-drilled for most popular flight sim accessories.
The included Trak Racer recline seat is comfortable and supportive and is suitable for users with a waist size up to around 45 inches. The seat includes a mount and slider kit and bolts directly onto the cockpit.
Better still, the TR120 flight cockpit is backed by an industry leading five-year warranty.
Turtle Beach VelocityOne Flight Universal Control System
Take your virtual flying to the next level with the Turtle Beach VelocityOne Flight Universal Control System.
Designed by top aeronautical engineers and pilots, this system delivers a truly immersive and realistic flight experience.
The 180° yoke handle, complete with built-in rudder controls, offers precise and smooth operation for ultimate control of any aircraft.
The modular throttle quadrant, equipped with an integrated trim wheel and customizable lever handles, adapts seamlessly to both light and heavy aircraft for unparalleled versatility.
Stay informed mid-flight with the Flight Management Display, while the status indicator panel keeps you updated with real-time alerts on supported simulation platforms.
Getting started is hassle-free with a simple USB connection compatible with Xbox Series X|S, Xbox One, and Windows PCs. .
Turtle Beach VelocityOne Rudder Pedals
Elevate your flight simulation experience with the Turtle Beach VelocityOne rudder pedals, designed to bring unmatched realism to your setup.
These pedals feature a smooth rudder axis and advanced hall-effect sensors for precise, fluid control.
Unlike traditional potentiometers, the non-contact sensors ensure longer durability and zero maintenance, so you can focus on perfecting your landings.
Differential brakes provide tight turning and precise runway control, while customizable features like swappable springs and adjustable pedal width and shape allow for a tailored experience—whether you’re piloting a light aircraft, a commercial airliner, or a fighter jet.
The sturdy design includes versatile mounting options, ensuring stability on a variety of surfaces.
Turtle Beach VelocityOne Flightdeck
Take your flight simulation to the next level with the Turtle Beach VelocityOne Flightdeck, a premium HOTAS system crafted for enthusiasts who crave top-tier performance.
Designed with inspiration from advanced spacecraft and cutting-edge jet fighters, the Flightdeck delivers the ultimate hands-on-throttle-and-stick experience for major combat simulation titles while keeping future compatibility in mind.
Featuring 15 axes and an incredible 139 programmable functions, this system ensures every control is at your fingertips, keeping you fully immersed in the action.
The world's first Flight Touch Display and an OLED Head-Up Display redefine precision and customization, allowing for seamless performance optimization and control adjustments.
With the Flight Hangar app for desktop, you can take customization even further, fine-tuning settings and dialling in dynamic RGB lighting to match your setup.
Triple AOC 32 inch gaming monitors and stand
The AOC 32 inch gaming monitors bolt directly onto the Trak Racer monitor stand (you may need to purchase longer M3 bolts for a solid fit) and feature a high-spec 240Hz refresh rate and 0.5ms response time. .
The Trak Racer triple monitor stand is a quality piece of kit.
Constructed from the same aluminium profile as the TR80 cockpit, it’s super-stable and designed to be adjustable so you can hit the perfect FOV for your setup.
3 months premium tech support
When you choose one of our ready-to-fly sim packages, you're not just getting a high-performance flight rig, you're also getting peace of mind with our premium tech support.
We know that tech issues can pop up unexpectedly, but with our team of sim experts just a call or message away, you're never on your own.
Whether it's troubleshooting, setup questions, or fine-tuning your gear, we're here to help you get back in the virtual skies quickly and smoothly.
Our dedicated support team is committed to ensuring you have the best possible experience, so in the rare event that something goes wrong, you can reach out with confidence knowing we'll help iron out any problems.
With our tech support, any hiccups are just temporary. We'll have you flying again in no time.
Powerful Allied Gaming Stinger i5 RTX 4070 12GB gaming PC
The Allied Stinger gaming PC is a great mid-level PC.
It’s the perfect choice for any serious simulation enthusiast who wants to extract an immersive and realistic experience from most popular sim racing and flight simulation titles.
Packed inside you'll find the latest and greatest brand-name hardware including an NVIDIA GeForce RTX 4070 12GB graphics card, Intel Core i5 12400F processor, 16GB RAM and Intel H610 motherboard. Plus, a 600Mbps USB Wi-Fi adapter.
You won’t have any issues with storage thanks to a massive 1TB NVMe M.2 solid state drive. All this first-class gear is packed inside a sleek, black Stinger RGB PC case.
Want to customise your build? We can do it!
Looking for something truly unique? At Gamer Gear Direct, we know that every sim pilot's dream setup is different.
That’s why we offer the option to fully customise your flight sim package to fit your exact needs.
Whether it’s specific components, features, or design elements, we can build just about anything to create your ultimate flight sim rig.
Have a vision in mind? Reach out to us via email, phone or live chat and let’s bring your dream sim rig to life together.
Frequently asked questions
How do your turn-key flight sim packages work?
Our turn-key flight simulation packages are designed to make your setup as effortless as possible. When you order a turn key sim setup from Gamer Gear Direct, we handle all the hard work for you. We carefully assemble and test each component to ensure everything is in perfect working order. Once your complete sim rig passes our quality checks, we ship it directly to your door. All you need to do is plug in the PC and power it up and you’re ready to fly. With our turn-key packages, you get a fully prepped, flight-ready system without the hassle of sourcing and assembling individual parts.
Does the package include support for setup or troubleshooting?
Yes! The package comes with 3 months of premium tech support. Our team of sim experts is available to help you troubleshoot, fine-tune your setup, or solve any issues that may arise, ensuring you get back to flying quickly.
What is included in the Stage 1 flight simulator package?
The Stage 1 package comes with everything you need to start flying, including a Trak Racer TR120 cockpit, Turtle Beach VelocityOne controls, AOC monitors, an Allied Gaming Stinger PC, and more. It’s a comprehensive setup for immersive flight simulation.
Which flight simulation games are compatible with this package?
This package is perfect for Microsoft Flight Simulator, X-Plane, Elite Dangerous, Ace Combat, and other popular titles. It’s versatile enough to handle both casual flying and advanced simulation.
Do I need special skills to set up this flight sim rig?
Not at all. The package is designed for DIY assembly and requires only basic tools and know-how. If you need help, our team is available via phone, email, or live chat.
Can I upgrade components later on?
Absolutely. The Stage 1 package is built with longevity in mind, using modular components from trusted brands. You can easily upgrade parts like monitors, controls, or even the PC as your needs grow.
Is the system compatible with Xbox consoles?
Yes. The Turtle Beach VelocityOne controls are compatible with Xbox Series X|S and Xbox One, making this package a versatile choice for console and PC gaming.
What makes the Trak Racer TR120 cockpit special?
The TR120 is crafted from high-quality aluminium and features pre-drilled mounts for various peripherals. Paired with the GT seat, it provides a stable, ergonomic base for extended flight sessions.
How does the Turtle Beach VelocityOne system enhance the experience?
This system offers precise 180° yoke control, built-in rudder functionality, and a modular throttle quadrant. Its Flight Management Display and real-time alerts keep you fully immersed.
What are the benefits of the triple monitor setup?
The three AOC 32-inch monitors offer a wide field of view with crystal-clear visuals. Their high refresh rate and low response time ensure smooth, immersive gameplay.
Can I customise the package to suit my needs?
Yes, we offer customization options to help you build your dream flight simulator. From additional controls to upgraded PCs, we can tailor the setup to your preferences.
What support is included with the package?
Your purchase comes with a warranty on all gear and three months of free premium tech support. Our team is always ready to assist with troubleshooting or setup questions.
Trak Racer TR120 Flight Cockpit
Frame/Chassis
Constructed from high quality extruded aluminium in different profiles sizes including 10-Slot 120 x 40mm and 6-Slot 80 x 40mm
580mm wide and 1445mm long for a firm stance when racing
Gross weight including all brackets and fixtures: 63kg plus wheel mount
Low ground clearance with hard wood rubber floor protectors
Finished in black anodized high-quality aluminium
Flex-Free Adjustable Wheel/Yoke Deck
Full adjustment including angle and sliding function
Choose from the standard, front mount or side mount wheel deck
Pre-drilled mounting points for all major brand wheels
Adjustable Rudder Pedal Mount
Unique bracket design allows you to position the pedal plate above, or below the top of the chassis
Hassle free angle adjustment with the tool-free screw
Fully adjustable bracket for both angle, height and slide
Thick, no-flex carbon steel construction
Pre-drilled mounting points for all major brand pedals
Accessory Mounts
The slider mount allows you to fine-tune the mount to the most ergonomic position for you
Angle adjustment enables you to face the shifter mount inwards, flat or outwards for more customised adjustability
Pre-drilled mounting points for all major brand shifters including Heusinkveld, DSD, Thrustmaster, Fanatec and more
Fibreglass Race Seat
Premium race-ready high-grade seat with hard back
Choose from GT, recline or rally style racing seat
Adjustable driving position seat
Ergonomically designed for extended periods of use
High density foam construction
Weight restrictions: Up to 160kg (352 lbs)
Suggested waist size: GT - under 38 inches, Rally - up to 42 inches
Turtle Beach VelocityOne Flight Universal Control System
Connections
USB Connection: Xbox Series X|S & Xbox One
Windows 10/11
Xbox Software Compatibility
Microsoft Flight Simulator (not compatible with Xbox Cloud Streaming)
PC Software Compatibility
Microsoft Flight Simulator 2020, Elite Dangerous, Ace Combat, DCS World, X-Plane 11 & 12, War Thunder, Everspace 2 and Star Citizen
Connectivity
Input Connectivity: 2M USB-A to USB-C Cable to console or PC
Audio Connectivity
1x 3.5mm audio port for stereo audio and microphone
Axes
12 Axes. Hall effect sensor on main yoke axis. Optical encoder (trim wheel) and variable resistor (levers)
Dimensions
L 483mm (19.01”) x W 496mm (19.5”) x H 183mm (7.2”)
Buttons
(2) 8-way POV switches, (2) 4-way HAT switches, (6) front-facing push buttons, (2) rear-facing push buttons, Xbox system buttons, (10) quadrant buttons
Screen
Flight Management Display – Full colour, 320 x 230 with adjustable backlight
Lighting
RGB LEDs, adjustable via VelocityOne™ Flight Management Display
Status Indicator Panel
(12) RGB LEDs with (3) included swappable backlit status panels
Desk Clamp
Included
Turtle Beach VelocityOne Flight Rudder Pedals
Connections
USB-C to USB-A Connection: Windows 10/11
Xbox Software Compatibility
Microsoft Flight Simulator 2020 when using the pass-through cable with the VelocityOne™ Flight Universal Control System and VelocityOne Flightstick*
PC Software Compatibility
Microsoft Flight Simulator 2020, Elite Dangerous, Ace Combat DCS World, X-Plane 11 & 12, War Thunder, Everspace 2 and Star Citizen
Mounting Options
Secure Rubber feet, carpet spikes, or pre-drilled holes for use with VelocityOne™ Stand and other flight simulation stands
Audio Connectivity
1x 3.5mm audio port for stereo audio and microphone
Input Connectivity PC
2M USB-A to USB-C Cable to Xbox console or PC
Input Connectivity Xbox
2.5M USB-C to USB-C Pass-Through Cable to VelocityOne Flight or VelocityOne Flightstick*
*Please contact Turtle Beach customer support for a complimentary USB-C cable for use with the VelocityOne Flightstick on Xbox.
Turtle Beach VelocityOne Flightdeck
Connections
Input Connectivity PC: 6.5ft / 2m USB-C to USB-A Cable (Throttle), 6.5ft / 2m USB-C to USB-A Cable (Stick)
Compatibility
PC Software Full Control Compatibility*: Microsoft Flight Simulator 2020, X-Plane 11 & 12, DCS World, Prepar3D, Star Citizen, War Thunder
*Full functionality, control mapping required out of box.
PC Software Basic Control Compatibility**: Star Wars Squadrons, Elite: Dangerous
**Limited functionality, control mapping required out of box. Maximum 32 button inputs.
Companion App
Turtle Beach® Flight Hangar App for additional product features & customization. Available for Windows 10 & 11 PCs
Firmware Updates
Use the Flight Hangar companion app to easily update your controller firmware to get the best possible performance.
Mounting Options
Secure Rubber feet, or pre-drilled holes and mounting screws provided for permanent setups.
Product Weight (Stick) (Kg/Lbs.)
1.46kg / 3.22lbs
Product Weight (Throttle) (Kg/Lbs.)
1.51kg / 3.33lbs.
Product Dimensions (Stick) (Mm/In)
177 x 215.8 x 234.3 / 6.97” x 8.50” x 9.22”
Product Dimensions (Throttle) (Mm/In)
177.9 x 207.6 x 134.2 / 7.00” x 8.17” x 5.28”
Trak Racer Triple Monitor Stand
SKU: MS-FM-SIN-TR-AU
DIMENSIONS
Height: 1300mm
Width: 2360mm (when fully extended)
Depth: 600mm
INCLUDED
Trak Racer 80mm x 40mm Aluminium Frame and fixing screws/nuts
VESA Mounting Plate and fixing screws/nuts and VESA Extension Brackets
VESA MOUNTING POINTS
75mm x 75mm
100mm x 100mm
150mm x 150mm (via included extension bracket)
200mm x 200mm (via included extension bracket)
300mm x 300mm (via included extension bracket)
400mm x 400mm (via included extension bracket)
AOC C32G2ZE 32 Inch Gaming Monitor (Or Similar)
Model name C32G2ZE
EAN 471 738594 566 1
Panel 31.5" (VA / 1500R)
Pixel Pitch (mm) 0.36375 (H) x 0.36375(V)
Effective Viewing Area (mm) 698.4 (H) x 392.85 (V)
Brightness (typical) 300 cd/m²
Contrast Ratio 3000 : 1 (Typical) 80 Million : 1 (DCR)
Response Time 0.5ms
Viewing Angle 178° (H) / 178° (V) (CR > 10)
Colour Gamut NTSC 105% (CIE1976) / sRGB 123% (CIE1931) / DCI-P3 96% (CIE1976)
Colour Accuracy Delta E < 2
Optimum Resolution 1920 x 1080 @ 240Hz – DisplayPort 1.2, HDMI 2.0
Display Colours 16.7 Million
Signal Input HDMI 2.0 x 2, DisplayPort 1.2 x 1
HDCP Version HDMI: 2.2, DisplayPort: 2.2
USB Hub no
Power Supply 100 - 240V ~ 1.5A, 50 / 60Hz
Power Consumption (typical) 45W
Speakers no
Line in & Earphone Earphone
Wall-Mount 100mm x 100mm
Adjustable Stand Tilt: -5° ~ 23°
Product without Stand (mm) 425.5 (H) x 709.9 (W) x 87.2 (D)
Product with Stand (mm) 524.4 (H) x 709.9 (W) x 244.9 (D)
Product without Stand (kg) 5.52
Product with Stand (kg) 6.83
Cabinet Color Black & Red
Regulatory Approvals RCM / MEPS / CE / CB / FCC / KC / KCC / e-Standby / BSMI
What's in the box DP Cable 1.8m × 1
Allied Stinger: Core i5-12400F | RTX 4070 12GB Gaming PC
Allied Stinger-I: RTX 4070 12GB Gaming PC
Allied Stinger 6-Fan RGB Gaming PC Case - Black Edition
Intel Core i5 12400F | 4.4GHz | 6 Core 12 Thread Processor
Allied Sidewinder 180W 120mm Air Cooler - Black
NVIDIA GeForce RTX 4070 12GB Graphics Card
Intel H610 [M-ATX] Motherboard
16GB [3200MHz] DDR4 RAM (Black Heatsink)
1TB NVMe M.2 Solid State Drive
750W Power Supply
Allied Premium White Sleeved Cable Kit
AX1800 (1800Mbps) Dual-Band USB Wi-Fi 6 Adapter
2 Year Return To Base Warranty
Microsoft Windows 11 Home Edition
Logitech K400 Plus Wireless Keyboard
Dimensions
Overall
Height: 139.9 mm
Width: 354.3 mm
Depth: 23.5 mm
Weight: 390 g (with batteries)
Touchpad
Height: 76 mm
Width: 47 mm
Technical Specifications
Connection Type
Logitech Unifying protocol (2.4 GHz)
Wireless range: >10 m wireless range. Wireless range may vary due to environmental and computing conditions.
Optional software
Logitech Options
Battery
Battery: 2 x AA (included)
Battery: 18 months Battery life may vary based on user and computing
Special Keys
Mute, Volume Down, Volume Up
Connect/Power: On/Off Switch
Key Life
Up to 5 million keystrokes
Typing noise
Within 55 dBA for all keys
Sustainability
Dark plastics: 60% post-consumer recycled material. Excludes plastic in printed wiring assembly (PWA), Touch pad, FFC cable and packaging.
Product carbon footprint: 4.9 kg CO2e
Certified carbon neutral
Warranty Information
1-Year Limited Hardware Warranty
Part Number
920-007165
Turtle Beach Stealth 700 (Gen 3) Headset
Headphones
Connectivity: Wireless, Bluetooth®
60mm Eclipse™ Dual Drivers
Frequency Response: 20Hz- 20kHz
Microphone
Uni-Directional, Flip-to-Mute
Ear-cushion Material
Hybrid Leatherette & Athletic Weave Fabric, Memory Foam
Battery
Rechargeable Lithium Polymer
Gamer Gear Direct Neoprene Floor Mat
The Gamer Gear Direct premium neoprene floor mat is the perfect finish for all simulators that adds the finishing touch to your simulator cockpit.
The perfect length for most simulator rigs, fully embroidered edges with the Gamer Gear Direct logo. Made to ensure your rig never moves.
Product dimensions: L 1800mm x W 900mm
Trak Racer TR120 flight cockpit
Trak Racer GT seat with mounts + slider kit
Trak Racer triple monitor stand
Trak Racer PC shelf
Trak Racer TR120 sim floor
Trak Racer VESA monitor adapters
Turtle Beach VelocityOne Flight universal control system
Turtle Beach VelocityOne rudder pedals
Turtle Beach VelocityOne Flightdeck
3x AOC 32 inch gaming monitors
Allied Gaming Stinger i5 RTX 4070 12GB gaming PC
Logitech K400 Plus wireless keyboard + keyboard holder
Turtle Beach Stealth 700 (gen 3) wireless headset
Gamer Gear Direct neoprene floor mat
See below for the specific warranties related to each product included in this ready-to-fly bundle.
Trak Racer: 5 year limited warranty
Turtle Beach: 1 year limited warranty
AOC monitors: 3 year limited warranty
Allied Gaming PC: 2 year back-to-base warranty
If for some reason your gear doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. Again, if for some reason the gear you’ve ordered from us doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
How long will it take for my order to arrive?
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
How much is shipping?
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
What if I’m not home when my order arrives?
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
REASON #2: Five-star customer support
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
REASON #3: Shop with confidence thanks to our 30 day return policy
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
REASON #5: Fast shipping Australia wide
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
REASON #7: Safe and 100% secure checkout
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.