BDH H2SQ shifters in stock and ready to ship!
BDH H2SQ shifters in stock and ready to ship!
Skip to content

Simucube 2 Pro R2 Direct Drive Wheelbase

$2,399.00

Availability: Translation missing: en.general.icons.icon_check_circle icon Only 5 left!

✔ Authorised Australian Dealer
✔ Fast Shipping Australia Wide
✔ 30 Day Money Back Guarantee
✔ Backed By Manufacturer Warranty
✔ Questions? Call Us (03) 9961 0240

Estimated Arrival: Between Nov 08 and Nov 10. *ETA approximate ONLY

Secured and trusted checkout with

Notify me when back in stock

Description

Simucube 2 Pro R2 direct drive system

The Simucube 2 Pro R2 wheelbase gives any serious sim racer the control and feedback they crave.

Its 25Nm brushless motor can give you smooth and detailed torque so you feel every little change on the track as you race past your competition.

The 22-bit angle sensor keeps your steering precise at all times and the 360Hz force feedback makes every input happen without any delays.

Built from high-grade materials and backed by a two-year warranty, it’s made for long sessions and lasting performance. 

Plus, its TrueDrive software lets you fine-tune everything for your own perfect racing feel.

25nm torque

25nm torque

 

Brushless motor

Brushless motor

 

Wireless wheel support

Wireless wheel support

 

360Hz force feedback

360Hz force feedback

 


Key features


  • Stay fully immersed with zero cogging, graininess, or unwanted wheel resistance
  • Wireless wheel support enhances your setup with cable-free convenience
  • Powerful 25Nm torque for realistic, high-intensity force feedback
  • Quick torque changes with a max slew rate of 8.0 Nm/ms
  • Precise control thanks to a 22-bit absolute angle sensor
  • Efficient 450 W power supply for consistent performance
  • Simple TrueDrive software to customise every detail of your driving
  • Reduce static force for more comfortable long-session racing
  • Filters for natural damping, inertia, and friction enhance realism
  • Race confidently with high-grade hardware built to last
  • 360hz force feedback on iRacing for unmatched responsiveness
  • Backed by a 2 year manufacturer warranty for peace of mind

25Nm torque direct drive brushless motor

Simucube wheelbases are widely regarded as the best in the business, delivering ultra-realistic force feedback, rock-solid reliability, and pro-level performance that sets the benchmark for sim racing.

The Simucube 2 Pro's 25Nm torque puts serious power right at your fingertips and pulls you into a realistic racing experience.

Steering feels stable because the motor gives you smooth and consistent feedback, just like you're on a real track.

You can feel every bump, texture, and tire grip thanks to its advanced responsive motor.

Its power feels controlled and smooth, giving you steady feedback you can trust without wearing you out.

Made to last, this wheelbase is suited for anyone looking to step up their sim racing game.

Simucube 2 Pro R2 Direct Drive Wheelbase

High-end construction

In a close race to the finish line, every second matters so you need to keep your head in the game and focus on the race.

That’s possible thanks to the Simucube 2 Pro R2’s carefully made construction using high-grade parts.

Simucube made it to withstand the intense racing of serious racers, making sure it can stand up to heavy handling and maintain performance. 

With Simucube's commitment to quality, this wheelbase ensures that you'll never face sudden gear failure. 

Simucube 2 Pro R2 Direct Drive Wheelbase

Customise your wheelbase with Simucube TrueDrive

Simucube's TrueDrive software lets you tweak everything about your base, from how sensitive the feedback is to really dialing in the force effects.

With tons of great profiles ready to go, getting your setup just right is super easy.

With this level of personal control, the Simucube 2 Pro feels natural to use and ultra responsive. 

It can easily adapt to your driving style and help you perform at your best every time you hit the track.

Simucube 2 Pro R2 Direct Drive Wheelbase

Simucube 2 Pro R2 wheelbase setup guide

Watch this short video to learn how to set up your Simucube 2 Pro R2 wheelbase from start to finish. 

You’ll see each step clearly explained, from putting it together to calibration, so you can start racing fast. 

The Gamer Gear Direct team has tested and confirmed this guide to make sure it’s simple, accurate, and easy to follow for anyone, no matter your skill level.


Trusted by world-class racers

Simucube is the choice of top names in sim racing and motorsport, including IndyCar legend Tony Kanaan, pro esports racer Kevin Siggy from Team Redline, and F4 champion Alex Dunne. 

These drivers count on Simucube’s precision feel and reliable force feedback to train and compete at the highest level. 

When professionals across the racing world choose Simucube for their setups, it says everything about the quality you’re getting.


Tony Kanaan - IndyCar Legend

Tony Kanaan - IndyCar Legend

"Since day one when I started taking sim racing more serious I had a Simucube 2 wheelbase. The force feedback, feeling and accuracy are extremely real. Nothing compares to it. I love it."


Alex Dunne - British F4 Champion

Alex Dunne - British F4 Champion

“When I first started racing in cars, I felt a lot more comfortable jumping into one, even with no experience, just because of the amount of time I did on the sim.”


Kevin Siggy - Team Redline

Kevin Siggy - Team Redline

“I’ve been using Simucube wheelbases for over 3 years and they never disappointed me in the experience they gave me. Now with the new Team Redline design on it, it looks even more amazing and I’m happy to continue using it for every top sim racing event”



Need a hand?

When you work with our racing simulator specialists, you get:

  • Expert advice on choosing the right racing simulator for your goals and budget
  • Detailed setup guidance for your space, room size, and accessory placement
  • Gear pairing recommendations for wheels, pedals, seats, and accessories
  • Dedicated account representative for ongoing, personalised assistance

Call us on (03) 9961 0240, chat live with our sim experts, or email support@gamergeardirect.com.au. Our team will help you find or build the perfect setup for you.

Need some help?

Frequently asked questions

What makes the Simucube 2 Pro R2 different from other wheelbases?

The Pro R2 features a powerful 25Nm torque motor and ultra-low torque ripple for smooth, realistic feedback, setting it apart in performance and realism.

How does 25Nm of torque improve my racing experience?

That level of torque lets you feel every tyre slip, kerb vibration, and road texture so your reactions stay sharp and natural.

Is the Simucube 2 Pro compatible with wireless steering wheels?

Yes, it supports seamless integration with wireless wheels, offering a clean, cable-free racing setup.

What are the benefits of the dual CPU architecture in the Pro R2?

Dual CPUs allow for quicker processing and more precise feedback, providing a responsive and immersive racing experience.

How reliable is the Simucube 2 Pro R2 during intensive use?

Constructed with high-grade hardware, the Pro R2 is built to withstand intense racing and prolonged use without risk of failure.

Can I customise the force feedback on the Pro R2?

Absolutely! The TrueDrive software enables extensive customization of force feedback settings, allowing you to tailor the wheelbase to your preferred racing style.

What is the warranty period for the Simucube 2 Pro R2?

The Pro R2 comes with a 2-year manufacturer warranty, ensuring long-term reliability and customer satisfaction.

Does the Simucube 2 Pro R2 require a lot of power?

It runs on an efficient 450W power supply, balancing strong output with steady, reliable performance.

Can the Pro R2 handle long racing sessions?

Yes. It’s built for comfort and consistency, using features like static force reduction and advanced filters to keep feedback realistic over time.

What kind of sensors does the Pro R2 use for precision?

The Pro R2 uses a 22-bit absolute angle sensor for precise control and accurate steering input.

How quickly can I make torque adjustments on the Pro R2?

With a max torque slew rate of 8.0 Nm/ms, it reacts almost instantly, letting you fine-tune feel and control mid-race.

How does the TrueDrive software enhance my setup?

TrueDrive gives you full control with hundreds of profiles and fine-tuning tools, so you can customise every detail of your driving setup for any style of racing.

Specifications

Motor: High response speed Direct Drive optimised ultra low torque ripple motor
Wireless Wheel Support: Yes
Max Torque: 25 Nm
Max Torque Slew Rate: 8.0 Nm/ms
Angle Sensor: 22 bit absolute
Power Supply: R2 1 x 450 W Peak
Torque Slew Rate Adjustment: 1 – 8.0 Nm/ms
Torque Reconstruction Processing: Yes
Static Force Reduction: Yes
Natural Damping, Inertia and Friction Filters: Yes

Dimensions

Wheel Base Dimensions incl. SQR: 130 x 130 x 270 mm
Mounting Holes: M8 x 4 pcs threaded hole
Mounting Hole Pattern DIA: 145 mm
Flange Centering Hole DIA: 110 mm
Wheel Base Weight: 11.1kg

Now with 360hz force feedback on iRacing.

What’s In The Box?

Simucube 2 Pro R2 wheelbase
Australian power supply
All required cables
Standard torque off button
4x M8x30 bolts
Pin for Simucube quick release
Does NOT include: Simucube wheelside quick release

Reviews

 

Warranty

Simucube products are covered by a 2 year limited manufacturer warranty and our own dedicated Aussie support team. You can race with confidence knowing help is just a call or email away. This warranty covers you against product defects.

Every Simucube product sold by Gamer Gear Direct is 100% genuine and sourced directly from Simucube's official distributors. You get full warranty coverage and local support from our team of simulation experts.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.

Description

Simucube 2 Pro R2 direct drive system

The Simucube 2 Pro R2 wheelbase gives any serious sim racer the control and feedback they crave.

Its 25Nm brushless motor can give you smooth and detailed torque so you feel every little change on the track as you race past your competition.

The 22-bit angle sensor keeps your steering precise at all times and the 360Hz force feedback makes every input happen without any delays.

Built from high-grade materials and backed by a two-year warranty, it’s made for long sessions and lasting performance. 

Plus, its TrueDrive software lets you fine-tune everything for your own perfect racing feel.

25nm torque

25nm torque

 

Brushless motor

Brushless motor

 

Wireless wheel support

Wireless wheel support

 

360Hz force feedback

360Hz force feedback

 


Key features


  • Stay fully immersed with zero cogging, graininess, or unwanted wheel resistance
  • Wireless wheel support enhances your setup with cable-free convenience
  • Powerful 25Nm torque for realistic, high-intensity force feedback
  • Quick torque changes with a max slew rate of 8.0 Nm/ms
  • Precise control thanks to a 22-bit absolute angle sensor
  • Efficient 450 W power supply for consistent performance
  • Simple TrueDrive software to customise every detail of your driving
  • Reduce static force for more comfortable long-session racing
  • Filters for natural damping, inertia, and friction enhance realism
  • Race confidently with high-grade hardware built to last
  • 360hz force feedback on iRacing for unmatched responsiveness
  • Backed by a 2 year manufacturer warranty for peace of mind

25Nm torque direct drive brushless motor

Simucube wheelbases are widely regarded as the best in the business, delivering ultra-realistic force feedback, rock-solid reliability, and pro-level performance that sets the benchmark for sim racing.

The Simucube 2 Pro's 25Nm torque puts serious power right at your fingertips and pulls you into a realistic racing experience.

Steering feels stable because the motor gives you smooth and consistent feedback, just like you're on a real track.

You can feel every bump, texture, and tire grip thanks to its advanced responsive motor.

Its power feels controlled and smooth, giving you steady feedback you can trust without wearing you out.

Made to last, this wheelbase is suited for anyone looking to step up their sim racing game.

Simucube 2 Pro R2 Direct Drive Wheelbase

High-end construction

In a close race to the finish line, every second matters so you need to keep your head in the game and focus on the race.

That’s possible thanks to the Simucube 2 Pro R2’s carefully made construction using high-grade parts.

Simucube made it to withstand the intense racing of serious racers, making sure it can stand up to heavy handling and maintain performance. 

With Simucube's commitment to quality, this wheelbase ensures that you'll never face sudden gear failure. 

Simucube 2 Pro R2 Direct Drive Wheelbase

Customise your wheelbase with Simucube TrueDrive

Simucube's TrueDrive software lets you tweak everything about your base, from how sensitive the feedback is to really dialing in the force effects.

With tons of great profiles ready to go, getting your setup just right is super easy.

With this level of personal control, the Simucube 2 Pro feels natural to use and ultra responsive. 

It can easily adapt to your driving style and help you perform at your best every time you hit the track.

Simucube 2 Pro R2 Direct Drive Wheelbase

Simucube 2 Pro R2 wheelbase setup guide

Watch this short video to learn how to set up your Simucube 2 Pro R2 wheelbase from start to finish. 

You’ll see each step clearly explained, from putting it together to calibration, so you can start racing fast. 

The Gamer Gear Direct team has tested and confirmed this guide to make sure it’s simple, accurate, and easy to follow for anyone, no matter your skill level.


Trusted by world-class racers

Simucube is the choice of top names in sim racing and motorsport, including IndyCar legend Tony Kanaan, pro esports racer Kevin Siggy from Team Redline, and F4 champion Alex Dunne. 

These drivers count on Simucube’s precision feel and reliable force feedback to train and compete at the highest level. 

When professionals across the racing world choose Simucube for their setups, it says everything about the quality you’re getting.


Tony Kanaan - IndyCar Legend

Tony Kanaan - IndyCar Legend

"Since day one when I started taking sim racing more serious I had a Simucube 2 wheelbase. The force feedback, feeling and accuracy are extremely real. Nothing compares to it. I love it."


Alex Dunne - British F4 Champion

Alex Dunne - British F4 Champion

“When I first started racing in cars, I felt a lot more comfortable jumping into one, even with no experience, just because of the amount of time I did on the sim.”


Kevin Siggy - Team Redline

Kevin Siggy - Team Redline

“I’ve been using Simucube wheelbases for over 3 years and they never disappointed me in the experience they gave me. Now with the new Team Redline design on it, it looks even more amazing and I’m happy to continue using it for every top sim racing event”



Need a hand?

When you work with our racing simulator specialists, you get:

  • Expert advice on choosing the right racing simulator for your goals and budget
  • Detailed setup guidance for your space, room size, and accessory placement
  • Gear pairing recommendations for wheels, pedals, seats, and accessories
  • Dedicated account representative for ongoing, personalised assistance

Call us on (03) 9961 0240, chat live with our sim experts, or email support@gamergeardirect.com.au. Our team will help you find or build the perfect setup for you.

Need some help?

Frequently asked questions

What makes the Simucube 2 Pro R2 different from other wheelbases?

The Pro R2 features a powerful 25Nm torque motor and ultra-low torque ripple for smooth, realistic feedback, setting it apart in performance and realism.

How does 25Nm of torque improve my racing experience?

That level of torque lets you feel every tyre slip, kerb vibration, and road texture so your reactions stay sharp and natural.

Is the Simucube 2 Pro compatible with wireless steering wheels?

Yes, it supports seamless integration with wireless wheels, offering a clean, cable-free racing setup.

What are the benefits of the dual CPU architecture in the Pro R2?

Dual CPUs allow for quicker processing and more precise feedback, providing a responsive and immersive racing experience.

How reliable is the Simucube 2 Pro R2 during intensive use?

Constructed with high-grade hardware, the Pro R2 is built to withstand intense racing and prolonged use without risk of failure.

Can I customise the force feedback on the Pro R2?

Absolutely! The TrueDrive software enables extensive customization of force feedback settings, allowing you to tailor the wheelbase to your preferred racing style.

What is the warranty period for the Simucube 2 Pro R2?

The Pro R2 comes with a 2-year manufacturer warranty, ensuring long-term reliability and customer satisfaction.

Does the Simucube 2 Pro R2 require a lot of power?

It runs on an efficient 450W power supply, balancing strong output with steady, reliable performance.

Can the Pro R2 handle long racing sessions?

Yes. It’s built for comfort and consistency, using features like static force reduction and advanced filters to keep feedback realistic over time.

What kind of sensors does the Pro R2 use for precision?

The Pro R2 uses a 22-bit absolute angle sensor for precise control and accurate steering input.

How quickly can I make torque adjustments on the Pro R2?

With a max torque slew rate of 8.0 Nm/ms, it reacts almost instantly, letting you fine-tune feel and control mid-race.

How does the TrueDrive software enhance my setup?

TrueDrive gives you full control with hundreds of profiles and fine-tuning tools, so you can customise every detail of your driving setup for any style of racing.

Specifications

Motor: High response speed Direct Drive optimised ultra low torque ripple motor
Wireless Wheel Support: Yes
Max Torque: 25 Nm
Max Torque Slew Rate: 8.0 Nm/ms
Angle Sensor: 22 bit absolute
Power Supply: R2 1 x 450 W Peak
Torque Slew Rate Adjustment: 1 – 8.0 Nm/ms
Torque Reconstruction Processing: Yes
Static Force Reduction: Yes
Natural Damping, Inertia and Friction Filters: Yes

Dimensions

Wheel Base Dimensions incl. SQR: 130 x 130 x 270 mm
Mounting Holes: M8 x 4 pcs threaded hole
Mounting Hole Pattern DIA: 145 mm
Flange Centering Hole DIA: 110 mm
Wheel Base Weight: 11.1kg

Now with 360hz force feedback on iRacing.

What’s In The Box?

Simucube 2 Pro R2 wheelbase
Australian power supply
All required cables
Standard torque off button
4x M8x30 bolts
Pin for Simucube quick release
Does NOT include: Simucube wheelside quick release

Reviews

 

Warranty

Simucube products are covered by a 2 year limited manufacturer warranty and our own dedicated Aussie support team. You can race with confidence knowing help is just a call or email away. This warranty covers you against product defects.

Every Simucube product sold by Gamer Gear Direct is 100% genuine and sourced directly from Simucube's official distributors. You get full warranty coverage and local support from our team of simulation experts.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.