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D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

by D-BOX
$13,299.00

Availability: Translation missing: en.general.icons.icon_check_circle icon Only 3 left!

✔ Authorised Australian Dealer
✔ Fast Shipping Australia Wide
✔ 30 Day Money Back Guarantee
✔ Backed By Manufacturer Warranty
✔ Questions? Call Us (03) 9961 0240

Estimated Arrival: Between Dec 23 and Dec 25. *ETA approximate ONLY

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Description

D-BOX G5 4250i haptic motion system + TR Move motion platform

Want to up your sim racing game?

Check out D-BOX's new G5 haptic system. It's super realistic, accurate, and reliable, mixing motion and vibrations in one awesome package. 

If you're serious about sim racing, it's the perfect add-on.

And unlike other brands, the D-BOX Generation 5 kit's effects and movement won't be affected even with more weight added.

The D-BOX weight limit is 460KG/1,012Lbs in full 4 actuator configuration.

Icons: Actuators + platform, 38mm stroke, 100+ compatible games, 114kg load per actuator


Placeholder IEntry-level packagemage

Actuators + platform

 

Placeholder Image

38mm stroke

 

Placeholder Image

100+ compatible games

 

Placeholder Image

114kg load per actuator

 


Key features

  • Includes 4x motion actuators + Trak Racer TR Move motion platform
  • FIA-licensed actuators that meet strict motorsport haptic standards
  • Electromechanical build that removes oil use and maintenance
  • 38mm maximum stroke range that delivers clear motion detail
  • Load capacity of 114kg per actuator for stable performance
  • Haptic Expander allows you to go up to 6° of freedom
  • Adaptive Gaming mode that adds custom haptics to all PC games
  • Strong platform structure holds the complete motion system in proper alignment
  • Platform design gives a stable base for all four linked actuators
  • Universal platform design accepts D-BOX actuators

4x G5 D-BOX actuators

Four haptic actuators placed at the front and back work together to give you clear motion cues in every part of the game.

You notice small shifts in traction and surface detail because each actuator reacts straight to the game data.

They run quietly and hold up to 114kg each which keeps the rig stable.

The 38mm stroke range lets you feel bumps and texture changes as they happen.

And a single USB link keeps the setup tidy and removes the need for extra cables.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Adaptive Gaming mode

Adaptive Gaming lets you add custom haptics to any PC game so you can feel movement even if the game isn't coded for it.

You can change each effect to fit your style and easily adjust the strength.

Every change comes from real game actions so nothing feels random or off.

The setup is quiet and stable while you change settings in the Game Centre.

You get more control over how each game responds and you can create profiles that fit your style across all your favourite games.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Trak Racer TR Move motion platform

Install your D-BOX actuators on a racing chassis without any trouble with the TR Move Motion Platform!

It works with D-BOX Gen 5 and makes it easier to position your D-BOX actuators. 

Get ready for an immersive sim racing experience with the full range of Trak Racer simulators as well as other branded cockpits!

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Licensed by the FIA

Licensed by the FIA means these actuators meet the standards set by the Fédération Internationale de l’Automobile, the group that governs the world of motorsport. 

They set the rules for racing at the highest level, so their approval tells you the hardware meets strict expectations for accuracy and feel. 

This partnership matters because the same group trusted by pro racing teams has recognised the quality of this haptic system.

G5 actuators carry that licence, use the latest haptic work from D-BOX and are FIA’s exclusive haptic supplier.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

See what D-BOX haptics can do for your sim racing

The D-BOX G5 Haptic System takes sim racing to an entirely new level of realism by letting you *feel* every detail of the track.

Instead of just seeing or hearing the action, the G5 translates in-game data into precise motion, vibration, and texture feedback — from the rumble of curbs and gear shifts to the subtle grip changes under your tyres.

It syncs perfectly with your simulator setup, giving you real-time tactile cues that mimic real-world physics and road surfaces.

The result? Sharper reactions, deeper immersion, and a driving experience so authentic, it feels like you’re actually behind the wheel.


We’re here to help

Our racing simulator experts make it easy to find or fully customise the perfect racing sim setup. With Gamer Gear Direct in your corner, you get:

Personalised recommendations based on your goals, experience level, and budget

Upgrade options: From higher torque wheelbases to upgraded seats and more. Use the options above or ask us for advice

Expert advice on gear pairing for your wheelbase, pedals, seat, and motion system

A dedicated sim specialist to help you fine-tune your setup now and in the future

Call us on (03) 9961 0240, chat live with our team, or email support@gamergeardirect.com.au. We’ll help you design a racing simulator package that’s built just for you.

We’re here to help you build your dream racing simulator

Frequently asked questions

What makes this system feel more real than a standard seat mover?

It uses coded effects and real-time telemetry to give clean cues that match the track, so each bump and shift feels true to what you see on screen.

Can it handle heavier rigs without losing detail in the movement?

Yes. The actuators hold their strength under heavy loads and keep feedback steady, so you do not lose movement as weight goes up.

Is it hard to install the platform on my current rig?

The platform uses a universal layout, so mounting is simple, and the actuators link with a single USB connection through the haptic controller.

Will it stay quiet during long sessions?

The electromechanical actuators run without oil and stay silent, so movement stays smooth without adding noise to your setup.

Does it work with a wide range of games?

It supports more than one hundred coded titles and also offers an adaptive mode so you can build your own haptic profile for any PC game.

Can I fine tune how strong or soft the feedback feels?

Yes. You can shape the cues in the Game Centre and create profiles that match the level of detail you want.

Does the platform fit with premium tube frames like the Alpine Racing TRX?

Yes. You will need the motion platform for those frames, and once fitted, the actuators sit in the right position for stable movement.

How much space will the system take once installed?

The compact design keeps the controller and actuators easy to place, so you get full motion without giving up a lot of room.

Is there any upkeep needed to keep it running well?

No. The electromechanical design has no oil and needs no maintenance, so you can focus on racing instead of servicing parts.

Is this system useful for racing and flight use?

It suits both. The actuators can show small surface details on a track or smooth altitude changes in flight, giving clear and steady cues in each mode.

Specifications

Actuation
4x 4250i actuators, 1.5" (38mm) travel range, delivering high-fidelity motion and vibration.

Processor
Single, compact G5 controller for all actuators, reducing footprint and simplifying installation.

Connections
RJ45 (Ethernet) cabling ensures quick setup and easy modifications.

Power
110V/230V auto-selection with built-in safety features.

Compatibility
90+ supported games, plus Adaptive Gaming Mode for haptics in any PC game.

Software
D-BOX Game Centre for full control, profile management, and real-time tuning.

Entertainment
D-BOX Coded Video Mode for haptic-enhanced movies, TV, and music.

Design & Maintenance
Compact, modular system with minimal upkeep.

What’s In The Box?

4 x Motion Actuators (2 front and 2 back)
Haptic Bridge processing unit with up-to-date software
4 x Trak Racer Steel Brackets and mounting hardware
Premium Universal Trak Racer Platform Base - ready for all brands of cockpits

Trak Racer TR Move Motion Platform

1 x Trak Racer Platform
4 x Motion Actuator Brackets
1 x Centre Rear (or Front) Motor Bracket
1 x Motion Platform Pivot
All mounting Hardware

Reviews

 

Warranty

Backed by D-BOX’s official 2 year warranty and our own dedicated Aussie support team. You can race with confidence knowing help is just a call or email away.

Every D-BOX product sold by Gamer Gear Direct is 100% genuine and sourced directly from D-BOX’s official distributors. You get full warranty coverage and local support from our team of simulation experts.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.

Description

D-BOX G5 4250i haptic motion system + TR Move motion platform

Want to up your sim racing game?

Check out D-BOX's new G5 haptic system. It's super realistic, accurate, and reliable, mixing motion and vibrations in one awesome package. 

If you're serious about sim racing, it's the perfect add-on.

And unlike other brands, the D-BOX Generation 5 kit's effects and movement won't be affected even with more weight added.

The D-BOX weight limit is 460KG/1,012Lbs in full 4 actuator configuration.

Icons: Actuators + platform, 38mm stroke, 100+ compatible games, 114kg load per actuator


Placeholder IEntry-level packagemage

Actuators + platform

 

Placeholder Image

38mm stroke

 

Placeholder Image

100+ compatible games

 

Placeholder Image

114kg load per actuator

 


Key features

  • Includes 4x motion actuators + Trak Racer TR Move motion platform
  • FIA-licensed actuators that meet strict motorsport haptic standards
  • Electromechanical build that removes oil use and maintenance
  • 38mm maximum stroke range that delivers clear motion detail
  • Load capacity of 114kg per actuator for stable performance
  • Haptic Expander allows you to go up to 6° of freedom
  • Adaptive Gaming mode that adds custom haptics to all PC games
  • Strong platform structure holds the complete motion system in proper alignment
  • Platform design gives a stable base for all four linked actuators
  • Universal platform design accepts D-BOX actuators

4x G5 D-BOX actuators

Four haptic actuators placed at the front and back work together to give you clear motion cues in every part of the game.

You notice small shifts in traction and surface detail because each actuator reacts straight to the game data.

They run quietly and hold up to 114kg each which keeps the rig stable.

The 38mm stroke range lets you feel bumps and texture changes as they happen.

And a single USB link keeps the setup tidy and removes the need for extra cables.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Adaptive Gaming mode

Adaptive Gaming lets you add custom haptics to any PC game so you can feel movement even if the game isn't coded for it.

You can change each effect to fit your style and easily adjust the strength.

Every change comes from real game actions so nothing feels random or off.

The setup is quiet and stable while you change settings in the Game Centre.

You get more control over how each game responds and you can create profiles that fit your style across all your favourite games.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Trak Racer TR Move motion platform

Install your D-BOX actuators on a racing chassis without any trouble with the TR Move Motion Platform!

It works with D-BOX Gen 5 and makes it easier to position your D-BOX actuators. 

Get ready for an immersive sim racing experience with the full range of Trak Racer simulators as well as other branded cockpits!

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

Licensed by the FIA

Licensed by the FIA means these actuators meet the standards set by the Fédération Internationale de l’Automobile, the group that governs the world of motorsport. 

They set the rules for racing at the highest level, so their approval tells you the hardware meets strict expectations for accuracy and feel. 

This partnership matters because the same group trusted by pro racing teams has recognised the quality of this haptic system.

G5 actuators carry that licence, use the latest haptic work from D-BOX and are FIA’s exclusive haptic supplier.

D-BOX G5 4250i Haptic System + Trak Racer TR Move Motion Platform

See what D-BOX haptics can do for your sim racing

The D-BOX G5 Haptic System takes sim racing to an entirely new level of realism by letting you *feel* every detail of the track.

Instead of just seeing or hearing the action, the G5 translates in-game data into precise motion, vibration, and texture feedback — from the rumble of curbs and gear shifts to the subtle grip changes under your tyres.

It syncs perfectly with your simulator setup, giving you real-time tactile cues that mimic real-world physics and road surfaces.

The result? Sharper reactions, deeper immersion, and a driving experience so authentic, it feels like you’re actually behind the wheel.


We’re here to help

Our racing simulator experts make it easy to find or fully customise the perfect racing sim setup. With Gamer Gear Direct in your corner, you get:

Personalised recommendations based on your goals, experience level, and budget

Upgrade options: From higher torque wheelbases to upgraded seats and more. Use the options above or ask us for advice

Expert advice on gear pairing for your wheelbase, pedals, seat, and motion system

A dedicated sim specialist to help you fine-tune your setup now and in the future

Call us on (03) 9961 0240, chat live with our team, or email support@gamergeardirect.com.au. We’ll help you design a racing simulator package that’s built just for you.

We’re here to help you build your dream racing simulator

Frequently asked questions

What makes this system feel more real than a standard seat mover?

It uses coded effects and real-time telemetry to give clean cues that match the track, so each bump and shift feels true to what you see on screen.

Can it handle heavier rigs without losing detail in the movement?

Yes. The actuators hold their strength under heavy loads and keep feedback steady, so you do not lose movement as weight goes up.

Is it hard to install the platform on my current rig?

The platform uses a universal layout, so mounting is simple, and the actuators link with a single USB connection through the haptic controller.

Will it stay quiet during long sessions?

The electromechanical actuators run without oil and stay silent, so movement stays smooth without adding noise to your setup.

Does it work with a wide range of games?

It supports more than one hundred coded titles and also offers an adaptive mode so you can build your own haptic profile for any PC game.

Can I fine tune how strong or soft the feedback feels?

Yes. You can shape the cues in the Game Centre and create profiles that match the level of detail you want.

Does the platform fit with premium tube frames like the Alpine Racing TRX?

Yes. You will need the motion platform for those frames, and once fitted, the actuators sit in the right position for stable movement.

How much space will the system take once installed?

The compact design keeps the controller and actuators easy to place, so you get full motion without giving up a lot of room.

Is there any upkeep needed to keep it running well?

No. The electromechanical design has no oil and needs no maintenance, so you can focus on racing instead of servicing parts.

Is this system useful for racing and flight use?

It suits both. The actuators can show small surface details on a track or smooth altitude changes in flight, giving clear and steady cues in each mode.

Specifications

Actuation
4x 4250i actuators, 1.5" (38mm) travel range, delivering high-fidelity motion and vibration.

Processor
Single, compact G5 controller for all actuators, reducing footprint and simplifying installation.

Connections
RJ45 (Ethernet) cabling ensures quick setup and easy modifications.

Power
110V/230V auto-selection with built-in safety features.

Compatibility
90+ supported games, plus Adaptive Gaming Mode for haptics in any PC game.

Software
D-BOX Game Centre for full control, profile management, and real-time tuning.

Entertainment
D-BOX Coded Video Mode for haptic-enhanced movies, TV, and music.

Design & Maintenance
Compact, modular system with minimal upkeep.

What’s In The Box?

4 x Motion Actuators (2 front and 2 back)
Haptic Bridge processing unit with up-to-date software
4 x Trak Racer Steel Brackets and mounting hardware
Premium Universal Trak Racer Platform Base - ready for all brands of cockpits

Trak Racer TR Move Motion Platform

1 x Trak Racer Platform
4 x Motion Actuator Brackets
1 x Centre Rear (or Front) Motor Bracket
1 x Motion Platform Pivot
All mounting Hardware

Reviews

 

Warranty

Backed by D-BOX’s official 2 year warranty and our own dedicated Aussie support team. You can race with confidence knowing help is just a call or email away.

Every D-BOX product sold by Gamer Gear Direct is 100% genuine and sourced directly from D-BOX’s official distributors. You get full warranty coverage and local support from our team of simulation experts.

Shipping

You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.

How long will it take for my order to arrive?

We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).

Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.

If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.

The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.

How much is shipping?

Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.

Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.

A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office. 

Contact details will be left at your door or in your mailbox so you can organise redelivery.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.

Why Buy From Us?

If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.

And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi. 

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.

We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.

We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.

Do you think Harvey Norman can promise that kind of service?

Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…

Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.

Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.

And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’

That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…

REASON #2: Five-star customer support

We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.

REASON #3: Shop with confidence thanks to our 30 day return policy

The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.

Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases. 

On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).

When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.

You'll find more details on our return policy HERE.

REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.

That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: Fast shipping Australia wide

When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.

Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.

We use the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty

Nothing worse than buying something online and it’s faulty, right?

We feel you.

That’s exactly why every item we stock is covered by a minimum 6-month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

REASON #7: Safe and 100% secure checkout

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.