- Description
- Specifications
- What’s In The Box?
- Reviews
- Warranty
- Shipping
- Why Buy From Us?
Enjoy a mind-blowing sim racing experience with the Trak Racer TRX + Asetek Ready-To-Race Simulator Package
Step into the cockpit of the Trak Racer TRX and Asetek ready-to-race simulator package, and prepare for a driving experience that blurs the line between virtual and reality.
This high-end setup combines the Trak Racer TRX racing simulator, renowned for its precise and high-end replication of a GT race car, with Asetek's formidable sim racing technology.
The Asetek Forte 18Nm direct drive wheelbase and GT wheel deliver powerful, nuanced force feedback that puts you directly in the driver's seat, experiencing the pulse of the race track like never before.
Whether it’s the texture of the asphalt or the intense G-forces of cornering at high speeds, this package makes every moment intensely real.
The Asetek Forte S Series pedals and Invicta clutch complete your setup with adjustable positioning and load cell technology, offering a tactile, responsive brake and throttle system that mimics the feel of a real race car.
Also included are an Allied Gaming 4070 gaming PC, AOC 49” ultra-wide gaming monitor, plus VNM shifter and handbrake
Key features
Check out all the best included feature
- Trak Racer TRX racing simulator
- Trak Racer TRX Hybrid racing seat
- Trak Racer monitor stand
- Asetek Forte 18Nm direct drive wheelbase
- Asetek Forte GT racing wheel
- Asetek Forte S Series pedals
- Asetek Invicta clutch
- VNM shifter and handbrake included
- AOC 49 inch ultra-wide gaming monitor
- Allied Patriot AMD Ryzen 5 4070 gaming PC
- All accessories and cables for installation
- All products backed by a manufacturer warranty
Includes everything you need to start racing
Dive into the world of sim racing with this ready-to-race sim package. This package includes a Trak Racer TRX sim cockpit, Asetek Forte direct drive wheelbase, Asetek GT wheel and Asetek Forte S Series pedals with Invicta clutch.
Also included are an Allied Gaming PC, VNM shifter and handbrake and an AOC 49” ultra-wide gaming monitor. This all-in-one package delivers everything you need to start racing your favourite racing games straight from the box.
The precision engineering of Asetek SimSports products, complete with direct drive force feedback technology, combined with the VNM shifter and handbrake perfectly complements the comfort and adjustability of the Trak Racer TRX, offering a plug-and-play solution that sets you up for success on the track.
The Trak Racer TRX is your gateway to sim racing excellence
Step into the Trak Racer TRX and experience the pinnacle of sim racing precision and stability.
Crafted meticulously with premium materials, this racing simulator offers a sturdy, flex-free tubular frame that withstands the rigours of the most intense sim racing sessions.
Additionally, the TRX’s compatibility with direct-drive wheelbases means seamless integration for those who demand the very best in performance technology, enhancing your race day realism with every lap.
The TRX boasts multiple racing positions that you can switch between in seconds. Go from GT to Formula 1 with a simple adjustment of the sea
The Asetek SimSports Forte direct drive wheelbase and GT wheel combo hands you mind-blowing in-game feedback
Step into the realm of elite racing with the Asetek SimSports Forte direct drive wheelbase paired with the Asetek Closed D GT wheel, engineered for racers seeking uncompromising precision and robust performance.
The Forte wheelbase is a marvel of technology, offering an intense 18 Nm of torque directly from its powerful servo motor, designed to bring every in-game nuance to life.
This setup ensures that you feel every bit of the road, from the slickness of rain-soaked asphalt to the gritty texture of a gravel track.
Coupled with a lightweight yet durable construction, it provides a steadfast foundation for your sim racing endeavours, enabling you to execute manoeuvres with confidence and accuracy.
The Asetek GT wheel complements this powerful base with its sleek design and intuitive functionality, featuring ergonomically placed controls and a responsive touch that puts every command at your fingertips.
Crafted for both comfort and performance, this wheel allows for prolonged racing sessions without fatigue, thanks to its optimal grip and tailored layout.
Master every lap with Asetek Forte S Series load cell racing pedals
Take your sim racing experience to the next level with the precision-engineered Asetek Forte S Series pedals and Asetek Invicta clutch, designed for those who demand absolute control and customization.
These high-performance pedals allow you to adjust the distance between the throttle and brake up to 100 mm, enabling you to tailor your setup for maximum comfort and efficiency.
Whether you're a fan of the traditional or prefer an inverted pedal setup, the Forte S Series adapts to your style, ensuring your pedal setup is just as unique as your racing technique.
The simplified connectivity, featuring a single cable setup, ensures a clean and hassle-free installation, letting you focus on shaving off those crucial milliseconds.
The Forte S Series redefines pedal feedback with its innovative M.L.C.P.C (Mechanical Load Cell Positioning Calibration) System.
This dual-stage functionality offers a soft stage for slight braking and a hard stage that mimics the real resistance felt in race cars, providing a realistic and responsive braking experience.
Powerful Allied Gaming Patriot RTX 4070 gaming PC
The Allied Patriot gaming PC is a great mid-level PC. It’s the perfect choice for any serious simulation enthusiast who wants to extract an immersive and realistic experience from most popular sim racing and flight simulation titles.
Packed inside you'll find the latest and greatest brand-name hardware including an NVIDIA GeForce RTX 4070 12GB graphics card, Ryzen 5 5600 processor and AMD B550 motherboard, plus a 1800Mbps USB Wi-Fi adapter.
You won’t have any issues with storage thanks to a massive 2TB NVMe M.2 solid state drive. All this first-class gear is packed inside a sleek Allied Patriot RGB PC case.
Tweak your racing setup with Asetek SimSports RaceHub
Elevate your racing experience to championship levels with RaceHub, the central software powerhouse designed specifically for Asetek SimSports gear.
RaceHub is your personal pit crew, offering comprehensive tools to calibrate and fine-tune every piece of your equipment—from pedals to steering wheels to wheelbases. Tailor each setting to match your unique racing style and preferences, ensuring that every component performs exactly as you need it to when seconds count on the track.
RaceHub comes packed with an extensive set of features that empower you to optimise your setup with precision.
Whether you're tweaking the brake sensitivity on your pedals or adjusting the force feedback on your wheelbase, RaceHub makes these modifications straightforward and swift.
This means less time fiddling with settings and more time dominating the race. Each adjustment is intuitive, allowing you to easily understand and implement changes that can lead to measurable improvements in your performance.
Enjoy eye-popping graphics on the AOC 49" ultra-wide gaming monitor
Get ready to witness the racetrack come alive right in your living room with the AOC 49" dual QHD 5K gaming monitor. This isn't just any gaming monitor, it's your front-row ticket to the heart-pounding action of racing.
With its stunning dual-QHD 5k resolution, every turn, tyre mark, and finish line is displayed in breathtaking detail, making you feel like you're right there in the driver's seat.
A gushing refresh rate of 165Hz, 1ms response time and FreeSync Premium Pro ensure the smoothest images for even more realism.
Shift and drift your way to victory with the VNM shifter and handbrake
VNM has quickly gained a reputation for churning out first class sim gear. The build quality, feel and internals of the VNM shifter and handbrake V1.5 are all first-class.
As soon as you plug them in and race for the first time, you’ll see why almost everyone gives this shifter and handbrake two thumbs up.
The advanced internals in both the shifter and handbrake give you a super-realistic feel. You’ll be impressed by the performance of both units every time you sit down to race. The build quality is first-class all the way. The body of the shifter and handbrake are crafted almost entirely from metal for a nice solid feel.
Plug, play, and race!
Hate it when your installation is stalled by missing cables or accessories? So do we. That’s why this high-end formula bundle includes everything you need to start racing right away.
We've included all necessary accessories and cables, ensuring you can dive straight into the action without the hassle of additional purchases or setup woes.
From the high-speed HDMI cable that brings crisp, vibrant visuals to your screen, to the power cable that fuels your marathon racing sessions, every detail has been accounted for.
Frequently asked questions
What makes the Trak Racer TRX + Asetek package a must-have for sim racing enthusiasts?
Elevate your racing to a professional level with the Trak Racer TRX + Asetek package. This combination provides a high-end simulation of a GT race car, complete with powerful force feedback and advanced pedal setups that mimic real-world driving dynamics for an immersive experience.
How does the Asetek Forte 18Nm direct drive wheelbase enhance my racing?
Experience the road like never before with the Asetek Forte's 18Nm of torque. This high-powered wheelbase delivers precise, nuanced feedback that captures the intensity of the track, providing a realistic feel of every bump, turn, and acceleration.
Are the pedal and clutch setups adjustable for personal preference?
Yes, the Asetek Forte S Series pedals and Invicta clutch offer adjustable positioning and are equipped with load cell technology for a responsive and customizable pedal feel. Set them up to match the exact feel of a real race car's brake and throttle.
What benefits does the included ultra-wide AOC monitor provide?
The AOC 49” ultra-wide monitor enhances your field of view with its expansive display, allowing for a more immersive and panoramic view of the racetrack. This setup ensures you won't miss a single detail, from tight corners to distant horizons.
Can I use the Allied Gaming 4070 PC for other high-end games?
Absolutely! The included Allied Gaming 4070 PC is packed with a Ryzen 5 5600 and an NVIDIA GeForce RTX 4070, making it capable of running not only your favourite sim racing titles but also the latest high-demand games on the market.
How easy is it to switch between different racing modes on the TRX simulator?
The Trak Racer TRX offers versatile setup options, allowing you to switch effortlessly between GT and Formula racing modes. This adaptability makes it ideal for racers who enjoy different styles of racing simulations.
What kind of warranty comes with the TRX + Asetek racing simulator package?
Rest assured with the peace of mind provided by a comprehensive manufacturer warranty covering all components in the Trak Racer TRX + Asetek package, ensuring your investment is protected.
How does the VNM shifter and handbrake enhance the racing experience?
The VNM shifter and handbrake are designed for high durability and precise control, providing a realistic shifting and braking experience that adds an extra layer of realism to your racing, whether you're navigating complex tracks or executing perfect drifts.
Is the setup compatible with my existing racing game library?
This package is designed to be fully compatible with all popular racing games on PC, ensuring that you can jump straight into your favourite titles like F1 2022, Forza Motorsport, and many others without compatibility concerns.
How does the Asetek RaceHub software improve my setup?
Fine-tune your racing rig with Asetek RaceHub, which allows you to adjust settings like force feedback and pedal sensitivity. This software gives you the tools to optimise each component's performance to match your racing style perfectly.
What makes the Asetek Forte GT wheel stand out among other sim racing wheels?
The Forte GT wheel is renowned for its ergonomic design and responsive controls, which are tailored to provide a comfortable yet highly responsive driving experience. It's built for long sessions, ensuring durability and comfort without sacrificing performance.
Why should I choose this package over other racing simulators on the market?
Opt for the Trak Racer TRX + Asetek package for its unparalleled precision, ease of use, and comprehensive features. It's an all-in-one solution that offers everything from a powerful PC to a high-quality display and top-tier controls, making it the ultimate choice for serious racers who demand the best.
Trak Racer TRX racing simulator
Weight: 89kgs
Size: 620mm wide x 1507mm long
Assembly Time: Approximately 90 Minutes
Wheelbase Torque: Up to 25nm
Trak Racer TRX Hybrid racing seat
FRP construction
Injection moulded foam
Side mount bracket included
Belt guides for 4, 5 or 6 point harnesses
Fits up to 55" waist
Net weight approximately 17 kgs
5 year warranty
Trak Racer floor mat
The perfect length for all racing simulator rigs, fully embroidered edges with the Trak Racer logo and made to ensure your rig never moves.
Product dimensions: L 1800mm x W 900mm
Asetek Forte direct drive wheelbase
Tech specs
Exquisite, radical, and minimalistic Danish industrial design
Anodised extruded aluminium housing
Direct Drive Force Feedback
Max torque 18Nm peak/holding*
Peak Slew rate: 6.7 Nm/ms
Encoder resolution: 22bit / 0,000085 degrees / 4.000.000 steps
5-port USB-C Hub
4×21 Programmable RGB LEDs that can be adjusted, dimmed or completely turned off in Asetek SimSports® RaceHub™
Asetek SimSports® Quick Release
400w power supply
Slip ring designed and tested to +200.000.000 rotations
*All Asetek’s wheelbases are built from the ground up with sim racing applications in mind. Holding torque is defined as up to 40 seconds continuously, which covers even the most extreme sweeper curves etc. ranging from rally to oval and road racing.
Software Features
Setup and save profile presets – Customise your settings to fit your car, track, and conditions
Adjust steering range, bump stop hardness, and bump stop range
Adjust Overall Force, Basic Damping, and Basic Smoothing
Dimensions
Height: 135mm
Width: 132mm
Length (Incl. Quick Release): 295mm
Weight: 8.5kg
Box Contents
Forte Direct Drive Wheelbase
AU Power Cord 1.5m
US Power Cord 1.5m
EU Power Cord 1.5m
UK Power Cord 1.5m
ON/OFF button box
Torque OFF button box
Power Supply 400W
USB-C to USB-A cable
Asetek GT Closed D Wheel
Tech specs
Made in Denmark
32 Total Programmable aRGB LEDs
15 aRGB RevLEDs
6 aRGB FlagLEDs
8 Button AaRGB LEDs
3 aRGB LEDs for backlit rotary switches
8 Push buttons, 2 two-way Toggle switches, 2 seven-way Kinky switches
3 twelve position Rotary encoders, 4 Thumb encoders
2 Contactless Magnetic shifter Paddles
Upgrade path: Add optional paddles, 2 clutches and 2 magnetic input paddles
Injection moulded Carbon fibre reinforced composite chassis with a forged carbon structure
2 mm woven carbon fibre front plate
Possibility to exchange steering wheel rims
Easy-to-use, no-play quick-release. Ensuring stable data and power transmission without the use of cables, batteries, or wireless signals.
Software features
Full button, switch, encoder, and paddle custom mapping
Customisable Rev lights
Pitlane control and Pit limiter
Night mode
Auto connection detection
Clutch configuration
Dimensions
330 mm with rim
195 mm x 154 mm x 110 mm
Asetek Forte S Series Pedals
Dimensions
Depth, width, and height: 457 mm x 212 mm x 256 mm
Weight: 3 kg
Tech Specs
Exquisite, radical, and minimalistic industrial Danish design (Registered Community Design No. 009148265-0001/0002/0003)
Adjustable pedal stops
Adjustable travel settings
All-black anodised aluminium pedal base and pedal arms with CNC machined contrast cut
All-black anodised aluminium smooth and sock-friendly pedal plates allowing hours and hours of comfortable use. The pedal plates can be adjusted vertically
Pedal base with integrated heel rest and RGB LED that can be adjusted, dimmed, or turned completely off in the RaceHub software
Calibrations made in RaceHub will automatically be saved in our EPROM (Erasable Programmable Read-Only Memory). This results in calibration (pressures, dead zones, and more) will remain saved for every simulator/game (You do need to set 0 and 100% value in the game)
Only one USB connection to the PC from the pedal base regardless of 2 or 3 pedal utilisation
All adjustable mechanical features are by default coloured orange
Inhouse-developed electronics with 16-bit resolution
Designed and tested to +1,000,000 activations, which far exceeds any race car specification
Brake System
The M.L.C.P.C. (Mechanical Load Cell Powered Cylinder) patent-pending brake cylinder gives you the experience of driving a real race car
Die-cast aluminium zero play pedal arm with integrated long durability ball bearings and bronze bushing at the clevis rotation point
Load cell will sense up to 180 kg of force on the face of the pedal plate with hardest elastomer 4000N depressed 12mm / until 2nd stage is engaged
Geared ratio between pedal pressure and load cell deflection ensuring constant and full resolution to any user independent of elastomer hardness. 4000 points in only 12mm inside the M.L.C.P.C cylinder from released pedal to 2nd stage 1/5th of a human hair
Two-stage system that mimics the hard- and soft stages of a real race car
Two interchangeable elastomers for adjustment of hardness combined with an integrated physical stop and expansion chamber to mimic racecar feel as well as not overloading the elastomers
Manually adjustable initial touch hardness to mimic perfect brake pad to brake disc distance
Pedal arm designed for 200 kg of force and a burst pressure of up to 700 kg!
Throttle System
Die-cast aluminium zero play pedal arm with integrated long durability ball bearings and bronze bushing at the clevis rotation point
16-bit magnetic wireless hall TPS (Throttle Position Sensor) with no mechanical wear and zero maintenance
Custom throttle curves can be adjusted and 100% customised in the RaceHub software to mimic a real race car butterfly opening. For example, a linear curve in dry conditions and a progressive in wet conditions
Adjustable pedal hardness
Adjustable pedal travel
Adjustable pedal stop
Interchangeable spring for a bigger step in pedal hardness
Pedal arm designed for 200 kg of force and a burst pressure of up to 700 kg!
Asetek Invicta Clutch
Dimensions
Depth, width and height: 406 mm x 115 mm x 271 mm
Weight: 1.6 kg
Design features
Exquisite, radical, and minimalistic industrial Danish design (Registered Community Design No. 009148265-0001/0002/0003)
16-bit magnetic wireless hall CPS (Clutch Position Sensor) with no mechanical wear and zero maintenance
Die-cast aluminium zero play pedal arm with integrated long durability ball bearings and bronze bushing at the clevis rotation point
Pedal arm designed for 200 kg of force and a burst pressure of up to 700 kg!
Four mechanical pedal curve settings
Spring load adjustment
Attaches to all Asetek SimSports® Pedal sets
Both Invicta and Forte pedal face plates are included
Adjustable pedal stop
Adjustable travel settings
Sustainable manufacturing with the reuse of waste aluminium from our die-cast processes.
Die-cast high-quality pedal base with integrated heel rest and RGB LED that can be adjusted, dimmed or turned completely off in the RaceHub™ software
The clutch can be calibrated through the RaceHub software
Clutch upper and lower deadzone, as well as bite point, can be set through the RaceHub software
All adjustable mechanical features are by default coloured orange
If purchasing the Invicta™ Clutch separately, you will have to use hex keys supplied when purchasing the Invicta Pedals Brake & Throttle, Forte Pedals Brake & Throttle or the La Prima Pedals Brake & Throttle, or purchase them separately at your local hardware store
VNM shifter
Height: 240mm
Width : 110mm
Length: 110mm
PC compatible
Made from aluminium
VNM Handbrake V1.5
Height: 363mm
Width : 61mm
Length: 89mm
PC compatible
Made in Vietnam by VNM Simulation
AOC 49 inch ultra wide monitor (AG493UCX2)
Model name:AG493UCX2
EAN:697 398523 053 0
Panel:49" (VA / 1800R)
Pixel Pitch (mm): 0.2331 (H) x 0.2331 (V)
Effective Viewing Area (mm): 1191.936 (H) × 335.232 (V)
Brightness (typical): 550 cd/m² (Typical)
Contrast Ratio: 3000 : 1 (Typical) 80 Million : 1 (DCR)
Response Time: 4ms (OD) / 1ms (MPRT)
Viewing Angle: 178° (H) / 178° (V) (CR > 10)
Colour Gamut: NTSC 100% (CIE1976) / sRGB 121% (CIE1931) / DCI-P3 91% (CIE1976)
Colour Accuracy -
Optimum Resolution: 5120 × 1440p @ 165Hz – DisplayPort1.4[1]; 5120 × 1440p @ 75Hz – HDMI 2.0; 5120 × 1440 @ 120Hz – USB-C[2]
Display Colours: 16.7 Million
Signal Input: HDMI 2.0 (HDR) x 3, DisplayPort 1.4 (HDR) x 1, USB-C (DP Alt)× 1
HDCP Version: HDMI: 2.2, DisplayPort: 2.2
USB Hub: USB 3.2 Gen1 x 3
Power Supply: 100 - 240V ~ 3A, 50 / 60Hz
Power Consumption (typical): 68W
Speakers: 5W x 2
Line in & Earphone: Earphone x 1
Wall-Mount: 100mm x 100mm
Adjustable Stand: Height: 100mm, Swivel: -15.5° ~ 15.5°, Tilt: -5° ~ 15°
Product without Stand (mm): 369.4 (H) × 1194.4 (W) × 153.24 (D)
Product with Stand (mm): 467.6~567.6 (H) × 1194.4 (W) × 308.0 (D)
Product without Stand (kg): 10.9
Product with Stand (kg): 14.4
Cabinet Colour: Black & Grey
Regulatory Approvals: BSMI / CE / CB / FCC
What's in the box: USB-C Cable 1.0m × 1, HDMI Cable 1.8m × 1, DP Cable 1.8m × 1, Remote Control × 1
Allied Gaming Patriot Ryzen 5 5600 4070 gaming PC
Allied Patriot MKII 7-Fan RGB ATX Case
AMD Ryzen 5 5600 | 4.2GHz | 6 Core 12 Thread Processor
Allied Sidewinder [180W] ARGB 120mm Air Cooler
NVIDIA Geforce RTX 4070 SUPER 12GB Graphics Card
AMD B550 [M-ATX] Motherboard
RGB 16GB [3200MHz] DDR4 RAM
2TB Gen 4 NVMe M.2 Solid State Drive
650W 80 Plus Bronze Power Supply
Allied White Sleeved CPU Power Cable
Allied White Sleeved MB Power Cable
AX1800 (1800Mbps) Dual-Band USB Wi-Fi 6 Adapter
2 Year Return To Base Warranty
Microsoft Windows 11 Home Edition
1x Trak Racer TRX racing simulator
1x Trak Racer single monitor stand
1x Trak Racer floor mat
1x Trak Racer Asetek wheelbase adapter
1x Asetek Forte wheelbase
1x Asetek Forte GT wheel
1x Asetek Forte S Series pedals + Invicta clutch
1x VNM shifter
1x VNM handbrake
1x AOC 49 inch ultra-wide gaming monitor (AG493UCX2)
1x Allied Gaming Patriot Ryzen 5 5600 4070 gaming PC
Installation accessories
See below for the specific warranties related to each product included in this bundle.
Trak Racer: 5 year limited warranty
Asetek: 2 year limited warranty
AOC monitor: 3 year limited warranty
Allied Gaming PC: 2 year RTB warranty
If for some reason your item doesn't work as expected, simply contact us and we'll either repair your item under warranty or we may be able to offer a refund/exchange. Again, if for some reason your item doesn't work as expected, contact us right away and we'll sort out any issues ASAP.
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you.
How long will it take for my order to arrive?
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9961 0240 or open the live chat function. We’ll help you in any way we can.
How much is shipping?
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
What if I’m not home when my order arrives?
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9961 0240 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there are SEVEN reasons we think you should shop with us and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service. We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are! Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a high level of service that you’ll rarely find online.
We’ll literally bend over backwards to ensure your experience with us is one you’ll shout about to your neighbour or mates at work. See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie owned and operated business. Every single potential customer that hits our website is precious to us (that includes you). So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service?
Probably not. In fact, I’d bet my house they won’t. But look, you don’t have to take my word for it. Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Luke H. had this to say: ‘Amazing, Excellent Service. I'm very impressed. Well informed staff and good quality selection of Sim Racing gear. Staff even went above and beyond to answer a query regarding whether a certain set of pedals would properly mount to a specific cockpit by testing it themselves on my behalf. Delivery is ridiculous fast and free. Less than 24 hour delivery to Sydney NSW which is impressive. Definitely my go to place for all future gear'.
And this from Brendan: ‘Hands down the best online supplier in Australia atm. Customer service is above an beyond any other Australian company. Blake is always happy to try an keep the customer as happy as possible an with the best deal. I will be back...a forever shop and first stop when hunting any sim upgrade.’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you. But let’s move on to reason number two…
REASON #2: Five-star customer support
We’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
We understand a lot of our customers (like you) are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
If you need a hand with anything, or you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (support@gamergeardirect.com.au) or call on (03) 9961 0240.
REASON #3: Shop with confidence thanks to our 30 day return policy
The moment you buy anything (yes, anything!) from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
Buy today and if your item is not performing as it should or is faulty just return inside those first 30 days, in 'as new' condition for a refund or exchange. Please note that our return policy does not cover 'change of mind' purchases.
On top of our 30-day return policy, you’re also covered by a manufacturers’ warranty. Every product we sell is covered by a MINIMUM 6-month warranty (most are covered by a 1 year or better warranty).
When you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here), that’ll do exactly what they say on the box.
You'll find more details on our return policy HERE.
REASON #4: We’re competitive on our prices. If you see a Gamer Gear Direct product cheaper online, contact us and we’ll see if we can work out a deal
That doesn’t mean we’ll always beat the competition on price. Some of the big-name stores bulk up big time on products. We’re still competitive, but may not have the margin to beat them.
That aside, our prices are easily some of the cheapest you’ll find online. Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
REASON #5: Fast shipping Australia wide
When you’re shopping online, you want your order delivered fast, right? We understand. That’s why 99% of our orders are shipped within one to two business days from the time you order.
Your order will usually arrive at your doorstep within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time.
We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.
Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.
REASON #6: Every product from Gamer Gear Direct is covered by a manufacturer warranty
Nothing worse than buying something online and it’s faulty, right?
We feel you.
That’s exactly why every item we stock is covered by a minimum 6-month warranty.
If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
REASON #7: Safe and 100% secure checkout
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Gamer Gear Direct website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our 7 big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we are always happy to chat with you at any time. You can open a live chat (at bottom right of screen). Email us at support@gamergeardirect.com.au or give us a call on (03) 9961 0240.