- Why Buy From Us?
You might have some questions about shipping times and costs. So, let’s cover some of those questions for you here…
How long will it take for my order to arrive?
We’ve partnered with Australia’s fastest couriers to make sure you get your order FAST.
99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship same day or the next business day (Tuesday).
Your order will usually arrive in 3 to 5 business days. Of course, this depends on where you’re located. If you live in a metro area, you can expect your order to arrive within 3 days.
If you live outside a metro area, you order will usually take a little longer to arrive. We recommend you allow 5 business days for your order to arrive.
The moment your order is on the way, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.
Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9000 0545 or open the live chat function. We’ll help you in any way we can.
How much is shipping?
Shipping costs depend on item weight and shipping destination. We’ll do everything we can to ensure you receive the best shipping rates available.
Shipping is calculated in checkout. Simply fill in your address details and our shipping calculator will show the final shipping cost.
A lot of items we sell include free shipping. If an item is labelled free shipping, you won’t pay a single cent for shipping.
What if I’m not home when my order arrives?
No stress. If you’re not home, our couriers will drop your order off at the nearest depot or post office.
Contact details will be left at your door or in your mailbox so you can organise redelivery.
Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?
No worries. The first thing we recommend you do is check your tracking details. It may just be that your order was held up a little.
If your tracking details don’t shed any light on where your order is, contact us on (03) 9000 0545 and we’ll help work out where your order is.
If you’ve clicked on this tab, you’re obviously looking for a reason or two on why you should shop for your gaming goodies at Gamer Gear Direct, rather than those other online stores.
And we’ll (not so) humbly say there’s lots of reasons we think you should shop with us…and not hand over your hard-earned cash at one of those big box retailers like Harvey Norman or JB Hi-Fi.
First up, we’ve got a policy here at Gamer Gear Direct we like to call…
100% customer happiness guaranteed (we mean it!)
OK, so the above title might sound a little corny to you, but it’s true.
We’ll bend over backwards to ensure you are 100% happy and satisfied with everything you buy from us.
We want you to tell your friends and family about your experience with us (and hopefully that’ll mean they visit our website, too).
And the only way you’re going to do that is when you’re happy with our service, right?
See, we’re not one of those big box electronics stores with a multi-million marketing budget. Those companies treat you like a number. Because they can afford to! They’ve got money coming out of their ears.
We’re different. We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you).
So, again, we’ll do everything we can to make sure you’re over the moon with your Gamer Gear Direct shopping experience.
Do you think Harvey Norman can promise that kind of service? Probably not.
But look, you don’t have to take our word for Here’s what our customers are saying about us…
Ashley Woolnough says: ‘I want to say a huge thank you to Blake and the team at Gamer Gear Direct. The service has been absolutely impeccable from the moment I first looked at items to the moment they were delivered. I bothered Blake quite a bit, but nothing was too much trouble and he went above and beyond to help me. 5-star service’.
Joe Platt had this to say: ‘Just want to say how awesome the gaming chair is that we bought. Amazing quality, helpful service and the fastest delivery of an online purchase. Arrived Next Day!’
And this from B. Richardson: ‘Purchased an Audeze headset and it arrived inside two days. Thanks for the fast shipping and great service!’
That’s not an exhaustive list, either. There are plenty more happy customer stories we could share with you.
But let’s move on…
Five-star customer support. We’re just an email, phone call or live chat away. We’re here to help you day or night
‘Officially’ we’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
But just between us…we’re pretty much here to help you out around the clock, 7 days a week.
We don’t switch off. For example, it’s not unusual for one of our team to be helping a customer with a shipping request at 9pm at night.
If you need a hand with anything just email us, call (03) 9000 0545 or open the live chat function and we’ll help you in any way we can.
Shop with confidence! If you don’t like what you’ve ordered you’ve got 30-days to return it. No questions asked (and we’ll even pay the return shipping)
The moment you buy anything from Gamer Gear Direct you’re automatically covered by our 30-day return policy.
This means if you’re not happy for any reason (and reason at all) you can return your item/s for refund or exchange. And we’ll even cover the return shipping.
That means you can shop with confidence. Again, if for any reason you’re not happy just return your items to us for a refund or exchange.
On top of our 30-day return policy, you’re also covered by a manufacturers warranty. Every product we sell is covered by a minimum 6-month warranty (most are covered by a 1 year or better warranty)
So, you can rest assured when you buy from us, you’re buying top quality, brand name products (no crap ‘grey import’ products here)
Super-fast shipping Australia wide. 99% of our orders are shipped with one business day (that’s fast!)
When you’re shopping online, you want your order fast, right?
We understand that. That’s why 99% of our orders are shipped within one business day from the time you order.
Your order will usually arrive within 3 to 5 business days from the day you ordered. Doesn’t matter whether you order a 50kg racing simulator cockpit or a mousepad, we’ll make sure you get your order in super quick time. We use the fastest couriers in the country to make sure you get your order in record time.
You can track your order the entire time. As soon as your order is on the way we’ll send you an email with tracking details.
Of course, if you have any questions or queries about your order simply email us and we’ll help you in any way we can.
Every product you buy from Gamer Gear Direct is covered by a minimum 6-month, manufacturer warranty
Nothing worse than buying something online and it’s faulty, right?
That’s exactly why every item we stock is covered by a minimum 6-month warranty. If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty. Or provide you with a replacement item.
Safe and 100% secure checkout. Your private details will never be shared
Our shopping cart is fitted with SSL encryption. That means you data is completely secure when you shop on our website. We don’t save or share any of your payment details.